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- Tasks: Be the voice of our brand, resolving customer inquiries and ensuring a positive experience.
- Company: Join a customer-centric company in London, dedicated to exceptional service and innovative solutions.
- Benefits: Enjoy a competitive salary, hybrid working model, 25 days holiday, and private healthcare.
- Why this job: This role offers ongoing training, career development, and the chance to make a real impact.
- Qualifications: Previous customer-facing experience and proficiency in CRM software are essential; multilingual skills are a plus.
- Other info: This is a 12-month contract with potential for permanent placement upon successful completion.
The predicted salary is between 28800 - 43200 £ per year.
We’re a customer-centric company based in London, committed to delivering exceptional service and innovative solutions. Our team is growing, and we’re looking for a dedicated Customer Service Representative to be the voice of our brand and help ensure a seamless experience for every customer.
Note: This role is a 12-month contract, the opportunity to convert to permanent will be available upon successful completion of the contract period.
As a Customer Service Representative, you will be the first point of contact for our customers, helping them resolve inquiries, providing product support, and ensuring a positive experience across every touchpoint. You’ll work closely with internal teams to maintain high service standards and continuously improve our customer journey.
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner
- Resolve product or service issues by clarifying the customer’s concerns, determining the root cause, and offering effective solutions
- Meet performance metrics including response times, resolution rates, and customer satisfaction scores
- Stay up-to-date on product knowledge, service updates, and company policies
Previous experience in a customer-facing role (customer service, support, or retail)
Proficiency in using CRM or customer service software (e.g., Zendesk, Salesforce, Freshdesk)
Multilingual (especially European languages) is a plus
Competitive salary
Hybrid working model (office located in central London)
25 days of holiday + bank holidays
Private healthcare and wellbeing support
Ongoing training and career development opportunities
Join our team and help us deliver outstanding service every day.
Evening Customer Service Centre Advisor (Part Time) employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Customer Service Centre Advisor (Part Time)
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your responses during interviews and demonstrate that you're a great fit for our team.
✨Tip Number 2
Brush up on your knowledge of common customer service software like Zendesk or Salesforce. Being able to discuss your experience with these tools can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 3
Prepare for role-play scenarios that might come up during the interview. Practising how to handle difficult customer interactions can showcase your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 4
If you speak any European languages, make sure to highlight this in your conversations. Multilingual abilities are a plus for us and can significantly enhance your chances of landing the job.
We think you need these skills to ace Evening Customer Service Centre Advisor (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise any previous positions where you resolved customer inquiries or provided support, and include specific metrics if possible.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work for this company specifically and how your skills align with their values and the job requirements.
Showcase Relevant Skills: In your application, highlight your proficiency with CRM software like Zendesk or Salesforce. If you speak multiple languages, be sure to mention this as it can set you apart from other candidates.
Prepare for Potential Questions: Think about common interview questions for customer service roles, such as how you handle difficult customers or resolve conflicts. Prepare examples from your past experiences that demonstrate your problem-solving skills.
How to prepare for a job interview at Confidential
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
Prepare examples from your previous experience where you successfully resolved customer issues or provided exceptional service. Highlight your problem-solving skills and ability to remain calm under pressure, as these are crucial for a Customer Service Representative role.
✨Familiarise Yourself with CRM Tools
Since proficiency in CRM software is important for this role, make sure you’re familiar with tools like Zendesk or Salesforce. If you have experience with these platforms, be ready to discuss how you've used them to enhance customer interactions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team dynamics, performance metrics, or opportunities for career development. This shows your enthusiasm for the role and helps you assess if the company is the right fit for you.
