Tenancy Administrator in Essex

Tenancy Administrator

Salary: Competitive
Location: Southend (Office-Based)
Hours: Monday to Friday, 9:00am to 5:30pm

About the Role

We are recruiting for a highly organised and proactive Tenancy Administrator to join a busy property and relocation team.

This is an excellent opportunity for someone with experience in lettings, property management, tenancy administration, or customer service who enjoys working in a fast-paced environment managing tenancy-related matters from start to finish.

The successful candidate will play a key role in coordinating tenancy extensions, property vacations, compliance administration, supplier relationships, and customer communications, ensuring a high standard of service is delivered at all times.

Key Responsibilities

• Manage tenancy extension and vacation requests.
• Coordinate and process tenancy administration and related documentation.
• Respond promptly to tenant, landlord, agent, and supplier enquiries.
• Manage and prioritise a shared team inbox.
• Serve notices on rental properties where required.
• Liaise with furniture hire, removals, and other external suppliers.
• Obtain and maintain tenancy compliance documentation, including safety certificates and deposit information.
• Assist in resolving tenancy-related queries and complaints.
• Build and maintain positive working relationships with landlords, agents, suppliers, and tenants.
• Handle telephone and email enquiries professionally and efficiently.
• Support the wider team with administrative duties as required.

About You

• Is highly organised with excellent attention to detail.
• Can work independently and manage a varied workload.
• Has strong communication and customer service skills.
• Is confident handling sensitive situations and resolving problems.
• Thrives in a busy, deadline-driven environment.
• Has good IT skills, including Microsoft Office.

Desirable Experience

• Previous experience within lettings, property management, relocation services, or tenancy administration.
• Knowledge of UK tenancy legislation and compliance requirements.
• Experience dealing with landlords, letting agents, tenants, and contractors.

What You'll Bring

• A professional and positive approach.
• Strong administrative and organisational abilities.
• Excellent written and verbal communication skills.
• The ability to prioritise tasks and work effectively under pressure.
• A proactive mindset with a focus on delivering outstanding customer service.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.