We are recruiting on behalf of our client for the position of Service Advisor at their well-established automotive dealership in Grays, Essex. This role offers an excellent opportunity for an experienced professional to further their career within a reputable and customer-focused environment. The Service Advisor will be responsible for providing outstanding service, managing customer relations, and supporting dealership operations efficiently.
Benefits for the successful Service Advisor:
- Competitive basic salary of £30,000 per annum
- On-target earnings of up to £38,000 annually
- Monthly bonus based on labour sales and service plans
- Quarterly incentives linked to Customer Satisfaction Index (CSI) performance
- Opportunity to work with industry-leading systems including CDK, ADB, and Keyloop
- Life assurance cover
- Staff discounts on vehicle purchases and servicing
- Additional earnings of £15 per service plan as part of CSI incentives
Duties of the Service Advisor:
- Professionally greet customers and understand their vehicle service needs
- Manage service scheduling and coordinate with technicians to ensure workflow efficiency
- Upsell service plans and additional repairs appropriately
- Maximise sales through customer engagement and product promotion
- Maintain accurate records of customer interactions and service details
- Drive customer satisfaction scores by delivering high-quality service
- Keep up-to-date with manufacturer protocols and workshop procedures
Requirements of the Service Advisor:
- Proven experience as a Service Advisor or similar role within the motor trade
- Strong customer service and communication skills
- Knowledge of dealership management systems such as CDK, ADB, or Keyloop
- Ability to work effectively under pressure and meet targets
- Organised, professional, and highly motivated to succeed
#J-18808-Ljbffr
Service Advisor in Essex employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
