FRP Advisory is seeking a Service Desk Analyst to be the first point of contact for IT incidents and requests across a professional services environment. You will log and classify tickets, prioritize issues, and provide timely resolutions while maintaining high user satisfaction.
Location is flexible across FRP Advisory offices (Chelmsford, Brentwood, London, and other UK sites). The role emphasizes ITIL-aligned processes, knowledge base contributions, and adherence to security policies.
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IT Service Desk Analyst — Windows & M365 Support in Essex employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
