Confidential is seeking a Help Desk Analyst on a 3 Month rolling contract (Inside IR35) in Greater London. The role focuses on delivering fast first contact resolution for end users, remotely or on-site, with duties spanning phone, email and chat ticket handling.
You will provide desk-side and remote support for desktops, laptops, macOS and business software, aligned to ITIL practices and security policies, and operate within defined SLAs across shifts including early, late and weekend hours.
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End-User Tech Support Specialist | First Contact Resolution employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
