Ecommerce Manager
The role: This is a hands-on trading role.
Reporting to the Managing Director, you will own the day-to-day commercial performance of the brand's Shopify store - running the weekly trading rhythm, shipping site changes and improving conversion week by week - while delivering a customer experience that reflects the brand's brand values.
You will work alongside our Marketing, Merchandising, Product and Performance teams, and with our developers and agencies. As a member of the brand's Senior Leadership Team, you will lead the eCommerce function within the brand.
We are looking for someone who does the work rather than directs it, and who can tell us what each change was worth.
What you will do
Trading and commercial performance
Own the weekly trading rhythm: what happened against plan, why, and what you are doing about it
Own the numbers day to day - conversion rate, traffic, sessions, AOV and margin - and act quickly when trading moves off plan
Plan and execute the trading calendar, promotions and launches with the brand and merchandising teams
Keep the site aligned with stock reality: work with merchandising on availability and pricing so we never promote what we cannot supply, and protect brand integrity
Trade our DTC site and third-party channels for performance and profitability
Customer experience and conversion
Run the on-site testing programme - design, build and read A/B tests, act on the results and roll out what wins
Own conversion optimisation across product pages, collection pages, cart and checkout
Merchandise the site day to day: collections, search and discovery, product sequencing, and landing pages for campaigns and launches
Work with tech, ops and our developers/agencies to specify and ship site changes on Shopify - integrations, releases, tracking and technical optimisation - so the site performs seamlessly
Use data and insight to improve conversion, engagement and retention
Search
Develop and deliver the brand's SEO strategy, across traditional search engines and AI platforms
Leadership and collaboration
Lead the eCommerce function within the brand, as a member of the Senior Leadership Team
Align with Marketing, Merchandising, Product and Performance teams so that traffic and conversion goals connect
Drive collaboration and continuous improvement across the eCommerce function and the brand as a whole
Reporting and insight
Own the trading reports and dashboards, and turn them into actionable growth plans
Bring digital retail insight and trends into the business to guide innovation and strategy
WHAT WE LOOK FOR
Essential
Proven track record in eCommerce roles, running a site day to day - ideally on Shopify Plus or a similar platform
Real CRO experience - you have run A/B tests, read them properly, and can talk about the ones that failed as well as the ones that worked
Confident in GA4, trading dashboards and site analytics, and able to reach your own conclusions from data rather than reporting it
Hands-on with the platform - you can make changes yourself rather than always briefing someone else
Strong understanding of UX, web design, customer flow and the sales journey
Able to size your work commercially: what changed, what it moved, and what it was worth
Comfortable owning a number and being accountable for it
Excellent communication and stakeholder management across teams and agencies
Helpful
Experience in a DTC business
Knowledge of attribution modelling, website speed optimisation and traffic analysis tools
Experience with merchandising or personalisation tools
Fashion, apparel or another considered-purchase category
BBBH37264
#J-18808-Ljbffr
Ecommerce Manager employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Manager
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Confidential are looking for when hiring for a Ecommerce Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Confidential for the Ecommerce Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Confidential as a Ecommerce Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Confidential’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Manager.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Confidential, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Confidential's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Confidential. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Confidential
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Confidential uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Confidential. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
