Customer Service Executive
Location: Eastleigh (Hybrid available after 4-6 weeks of training)
Salary: £15.00 per hour(£29000)
Hours: Monday to Friday, 37 hours per week (8:00am-5:30pm on a rota, occasional Thursday until 7pm once every 6 weeks with time off in lieu)
Start Date: 19th October 2026
Contract: 12-week temporary assignment with potential to remain permanent in this role
Dynamite Recruitment is proud to be partnering with a highly reputable organisation based in Eastleigh. Due to continued growth, they are seeking a enthusiastic Customer Service Executive'a to join their friendly and professional team.
This is an excellent opportunity for someone who thrives in a fast-paced customer-focused environment and enjoys delivering high-quality service across a range of communication channels.
As a Customer Service Executive you will be responsible
- Handle inbound and outbound customer calls, providing prompt, professional, and empathetic support.
- Respond to customer enquiries via email, live chat, and social media channels including Facebook, Twitter, and Trustpilot.
- Take ownership of queries and ensure timely and accurate resolutions.
- Liaise with internal departments and third-party partners to follow up on requests or elevate issues as needed.
- Update customer records, manage legal documentation, and maintain accurate information in the internal CRM system.
- Support general administration tasks to ensure the smooth running of the department.
- Consistently deliver excellent service, maintaining a positive and professional approach in every interaction.
The Ideal Candidate
- Previous experience in customer service, call handling, or contact centre environments are ideally required
- Confident communicator with strong written and verbal skills.
- Comfortable managing multiple customer channels (phone, email, and social media).
- Excellent administration and IT skills, including Microsoft Office.
- A proactive problem-solver who enjoys working as part of a supportive team.
- Able to start immediately and commit to the initial training period in-office (4-6 weeks).
Why Join?
- Excellent team culture and supportive environment.
- Hybrid working after training (2-3 days in the office).
- Opportunity for progression to a fixed-term role with increased pay.
- Be part of a growing organisation that values customer satisfaction and employee development.
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Customer Service Coordinator in Eastleigh employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
