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- Tasks: Lead a virtual team to deliver exceptional services to our customers.
- Company: Join a forward-thinking company dedicated to customer success.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference by driving customer satisfaction and service excellence.
- Qualifications: Proven leadership skills and experience in service management.
- Other info: Dynamic role with potential for career advancement and impact.
The predicted salary is between 36000 - 60000 £ per year.
As a Senior Service Manager, you will be accountable for all Services delivered to our Contractual and Professional Services customers. You will provide leadership and management of the virtual customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer outcomes, under a joined-up Account Plan. You will cultivate and own key stakeholder relationships.
Senior Services Manager in Derby employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Services Manager in Derby
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Senior Services Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company and its services thoroughly. Understand their customer outcomes and think about how your leadership style can align with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your experience in managing virtual teams. Highlight specific examples where you’ve successfully aligned services, sales, and delivery to achieve customer satisfaction. This is key for a Senior Services Manager role!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you nail that application process. Plus, it shows you’re genuinely interested in joining our team and making a difference.
We think you need these skills to ace Senior Services Manager in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Services Manager role. Highlight your experience in managing teams and delivering services, as well as any relevant achievements that align with our focus on customer outcomes.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've led teams and aligned services with customer needs, showing us your leadership style.
Showcase Your Stakeholder Management Skills: In both your CV and cover letter, emphasise your ability to cultivate and manage key stakeholder relationships. We want to see how you’ve successfully navigated complex environments and delivered results for customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Confidential
✨Know Your Services Inside Out
As a Senior Services Manager, it's crucial to have a deep understanding of the services you'll be managing. Brush up on the specifics of the services offered by the company and be ready to discuss how you can enhance customer outcomes through effective service delivery.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing virtual teams. Think about times when you successfully aligned services, sales, and delivery to achieve customer satisfaction. Be ready to share these stories during the interview.
✨Understand Stakeholder Management
Since you'll be cultivating key stakeholder relationships, research the company's stakeholders and their interests. Be prepared to discuss how you would approach building and maintaining these relationships to ensure alignment with the account plan.
✨Align with Company Values
Familiarise yourself with the company's mission and values. During the interview, demonstrate how your personal values align with theirs, particularly in terms of customer focus and teamwork. This will show that you're not just a fit for the role, but also for the company culture.
