E-Commerce Sales Administrator
Location: Hawley, Dartford DA2
Hours: Monday - Friday 9-5.30pm. Office Based/Onsite
Salary: 28,000 - 30,000 per annum
Benefits: 25 days annual leave plus bank holidays, Life insurance, Private Health Care, Xmas Close, Pension Scheme, Team and Social Events and Free Parking.
Our client, a dynamic player in the Building & Construction industry, is seeking an enthusiastic E-Commerce Sales Administrator to join their team. This is an exciting opportunity for a detail-oriented individual who thrives in a fast-paced environment and is passionate about e-commerce and accurate order taking.
As an E-Commerce Sales Administrator, you will play a crucial role in managing the online sales processes and ensuring customers receive top-notch service. Your responsibilities will encompass a variety of tasks, all aimed at optimising sales and contributing to the growth of the e-commerce business.
Key Responsibilities:
Order Processing:
- Process customer orders accurately and efficiently, including verification, payment processing, and shipment coordination.
- Communicate order status and tracking information to customers, ensuring excellent service and timely resolution of inquiries.
- Pick and pack orders to be sent out to customers - coordinating delivery with third-party services/courier companies.
- Monitor fulfilment and shipping processes to guarantee customer satisfaction.
Product Management:
- Create and maintain compelling product listings, ensuring all information is accurate, complete, and up to date.
- Collaborate with vendors to gather product data and keep inventory levels current.
- Conduct regular audits of product listings to rectify discrepancies.
Inventory Management:
- Maintain precise inventory records, monitoring stock levels to prevent shortages or overstock situations.
- Work alongside logistics teams for inventory transfers, stock adjustments, and returns.
- Implement effective inventory control measures to streamline operations.
Sales Support:
- Assist the E-Commerce and Marketing team with generating leads, preparing sales reports, and analysing sales data to identify trends and opportunities. (training provided)
- Collaborate with the Marketing and E-Commerce team to promote featured products, sales events, and promotional campaigns on the e-commerce platform.
- Provide feedback and insights on customer preferences, competitor analysis, market trends, and competitor activities to support strategic decision-making
Qualifications:
- Proven experience in e-commerce operations, sales support/administration, or customer service roles.
- Familiarity with Sage Accounts (training can be provided) and CRM systems.
- Desirable - Experience with e-commerce platforms such as Shopify, Magento, or WooCommerce.
- Strong attention to detail and superb organisational skills, with the ability to juggle multiple tasks.
- Excellent communication skills, both written and verbal, with a customer-centric mindset.
- Proactive and willing to learn
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
This role offers a chance to make a significant impact within an innovative organisation. If you are passionate about e-commerce and looking to take the next step in your career, this could be the perfect opportunity for you!
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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E-Commerce Sales Administrator in Dartford employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Sales Administrator in Dartford
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Confidential are looking for when hiring for a E-Commerce Sales Administrator.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Confidential for the E-Commerce Sales Administrator, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Confidential as a E-Commerce Sales Administrator, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Confidential’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-Commerce Sales Administrator.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Confidential, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Confidential's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Confidential. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Confidential
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Confidential uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Confidential. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
