Our client is looking for an organised and customer-focused Service and Maintenance Advisor to join their Aftersales team, supporting service, repair and maintenance operations.
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
This is a varied role involving regular customer contact, service coordination, supplier liaison and administrative duties. The successful candidate will be comfortable managing a high volume of enquiries, coordinating workloads and working to deadlines and performance targets in a busy environment.
The role will also involve supporting the wider service management team and helping to ensure engineers have the information, parts and resources required to complete jobs efficiently.
The ideal candidate will be friendly, professional and proactive , with the confidence to communicate effectively with customers, suppliers, engineers and management. They will be calm under pressure, motivated by achieving targets and committed to delivering a high standard of customer service.
Responsibilities
Handling customer enquiries by phone, email and online platforms in a professional and friendly manner
Booking services, repairs and maintenance work accurately
Advising customers on warranty coverage, including relevant inclusions and exclusions
Providing realistic turnaround times and keeping customers updated throughout the service process
Identifying appropriate opportunities to upsell parts, accessories and services
Scheduling engineer appointments based on workload, urgency and availability
Maintaining accurate customer records and updating internal systems
Communicating with engineers to clarify job details, provide updates and resolve queries
Ensuring engineers have the correct parts, job information and customer details
Supporting service management with daily operational tasks and workload prioritisation
Escalating delays and operational issues where necessary
Ensuring daily schedules, job allocations and service commitments are met
Contacting suppliers to check parts availability, pricing and lead times
Raising and tracking purchase orders and following up on outstanding parts
Assisting with warranty claims, repair quotations and outstanding work
Ensuring bookings, job sheets and service notes are completed accurately and on time
Working closely with internal teams to keep parts, jobs and schedules aligned
Working towards departmental KPIs, including turnaround times, parts order accuracy and service completion targets
Skills & Experience
Previous experience in an Aftersales or Service Advisor role ESSENTIAL
Excellent customer service and communication skills, both over the telephone and by email
Experience managing multiple tasks within a fast-paced environment
Confident explaining technical information clearly to customers
Experience identifying and pursuing appropriate upselling opportunities
Strong organisational skills and excellent attention to detail. xrnqpay
Ability to prioritise workloads and meet deadlines
Comfortable working to targets and KPIs
Ability to remain accurate and professional under pressure
If this role is of interest to you, please click apply, or contact Katie Kendall in the Northallerton office for further information.
Service and Maintenance Advisor in Darlington employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
