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For Companies At a Glance
- Tasks: Help customers over the phone with billing and tech support while selling our products.
- Company: Join EE, a company passionate about growth and inclusivity.
- Benefits: Starting salary of £21,620, rising to £25,684, plus huge tech discounts.
- Why this job: Kickstart your career with training and a supportive environment.
- Qualifications: No experience needed, just a great attitude and willingness to learn.
- Other info: Complete an NVQ Level 2 in Customer Service with dedicated study time.
The predicted salary is between 21620 - 25684 £ per year.
Start your future with EE. Where your voice could be the start of something big.
What’s in it for you:
- A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship.
- An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months).
- Huge discounts off other tech such as smart watches, speakers, TVs, gaming consoles and subscriptions.
- Discount codes to give out to friends and family.
- Support to carve your own career path.
- Season Ticket Travel Loan giving you the funds to pay for your travel to and from work up front.
- Online GP: Access to a private GP 24/7 for you and your immediate family.
What you’ll be doing:
At EE, we believe every interaction should be a positive one. You’ll chat with customers over the phone, helping them with everything from billing questions to tech support, and selling our products/services along the way. Every call is your chance to help people stay connected. You’ll learn how to listen, solve problems, build relationships and deliver a great service. As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way, including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.
Why choose EE:
You don’t need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We’ll give you all the training you need and we’re passionate about helping you kick start your career. At EE, you’re part of something bigger. You’ll make friends, learn new skills, and build confidence every day. We’re proud to be inclusive and welcome people from all backgrounds because everyone belongs here.
Ready to make your mark? Apply now and let’s start building your future.
Customer Service Representative - Uncapped Commission in Darlington employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Uncapped Commission in Darlington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real calls and give you a chance to showcase your problem-solving skills during the interview.
✨Tip Number 3
Show off your personality! EE is looking for friendly voices and great attitudes, so don’t be afraid to let your personality shine through. Be yourself, and remember that they want to see how you connect with others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the EE family. Don’t miss out on this opportunity to kickstart your career!
We think you need these skills to ace Customer Service Representative - Uncapped Commission in Darlington
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly voice and great attitude. Remember, we’re looking for someone who can connect with our customers!
Tailor Your Application: Make sure to tailor your application to the role. Highlight any relevant skills or experiences that relate to customer service, even if they’re from different areas. We love seeing how you can bring your unique background into the mix!
Keep It Clear and Concise: While we want to know all about you, it’s important to keep your application clear and to the point. Use simple language and avoid jargon. This will help us understand your message without getting lost in the details!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. Let’s get started on building your future together!
How to prepare for a job interview at Confidential
✨Know the Company
Before your interview, take some time to research EE. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. Practice speaking clearly and confidently about your experiences. Use examples that highlight your ability to listen, solve problems, and build relationships with customers.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle a difficult customer or what excellent customer service means to you. Prepare thoughtful responses that reflect your understanding of the role and your willingness to learn.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, career progression opportunities, or the team culture. This shows your enthusiasm for the role and helps you determine if it’s the right fit for you.