At a Glance
- Tasks: Provide technical support, troubleshoot issues, and test products while engaging with customers.
- Company: Established tech business in Weymouth with a focus on innovation.
- Benefits: Salary between £25,000 - £35,000, permanent role, and opportunities for growth.
- Other info: Enjoy varied tasks, customer training, and potential international travel.
- Why this job: Join a dynamic team and enhance your technical skills while helping customers.
- Qualifications: Technical background, problem-solving skills, and good IT literacy required.
The predicted salary is between 25000 - 35000 £ per year.
A well-established technology business is seeking a Customer Support Technician to join its experienced technical support team at its Weymouth headquarters. This is a varied role combining technical customer support, troubleshooting, hands-on product testing and repair, making it ideal for someone with a technical or engineering background who enjoys solving problems and working directly with customers.
The Role
As Customer Support Technician, you will provide technical support to customers via telephone, email and online platforms, helping to diagnose and resolve technical issues promptly. Alongside customer support, you will have the opportunity to get involved with product testing and repair, technical documentation, customer training and continuous improvement activities. The role will also involve occasional customer site visits and travel, including the potential for overseas travel when required.
Key Responsibilities
- Provide technical support to customers via telephone, email and online platforms
- Diagnose and resolve technical issues and provide practical solutions
- Maintain accurate records of customer cases and activity
- Coordinate warranty replacements, loan equipment and replacement parts
- Identify recurring technical issues and failure trends
- Test software, drivers and products across relevant operating systems
- Carry out product inspection, repair and testing
- Create technical documentation, training materials and technical bulletins
- Deliver customer and partner training when required
- Carry out occasional customer site visits and attend relevant trade shows
- Provide feedback to product development teams based on customer experience
What We're Looking For
- Technically competent with a practical, hands-on approach to problem solving
- Experience in a technical support, engineering, technician or similar role
- Good IT literacy, including Windows and Mac operating systems
- Familiarity with basic diagnostics, driver installation and network setup
- Friendly, personable and confident when dealing with customers
- Tenacious approach to resolving technical issues
- Well organised with good attention to detail
- A continuous improvement mindset
- Full UK driving licence
What's on Offer?
- £25,000 - £35,000 salary
- Permanent role based in Weymouth
- Opportunity to join an established technology business
- Varied role combining customer support and hands-on technical work
- Opportunities for customer training and site visits
- Exposure to product development and continuous improvement
- International customer exposure
This is a great opportunity for a technically minded and customer-focused individual looking for a varied role where they can develop their technical skills while becoming a key point of contact for customers.
To Apply
For more information or to apply, please contact: Lewis Phillips
Customer Support Technician employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
