Customer Support Executive/Live Chat Support

Manchester (Hybrid, up to 2 days WFH) £25.5k-£27.5k

Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.

Role requirements:

• You must have commercial experience in either a live chat/web chat or IT Support role.
• You have a passion for technology and websites and an enthusiasm for developing this knowledge even further.
• You’ll be confident in holding conversations with the wider Street Group team as well as clients, managing expectations and asking the appropriate questions to build a full understanding of the problem.
• You’re a self-starter who can take initiative where required.
• You’ll have outstanding communication skills, both written and verbal.
• You’re highly organised and experienced at time management and prioritisation.
• You’re calm and collected under pressure whilst keeping a happy and positive mindset.

Here’s what you can expect to be working on as a Live Chat Support Specialist at Street Group:

• Becoming an expert on the platform: Street.co.uk.
• Acting as the first line of support for any incoming questions or queries that our customers have, predominantly via live chat, but sometimes via email, phone or video call.
• Be able to make the call of when to escalate more complex tasks to our Street Engineering teams.
• Proactively ensuring customers understand and are making the most of the latest product updates/releases.
• Responding to any system bugs reported by the client and escalating this to the development team where necessary.
• Obtaining customer feedback and feature requests, ensuring these are communicated appropriately to the development team.

Why join Street Group?

• Hybrid-working - you can work from home up to 3 days per week.
• Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!).
• Joining a culture that supports your development and encourages growth.
• £500 yearly L&D budget for your career development.
• Your birthday on us - we pay, you stay away.
• Give something back’ - 2 paid days volunteering on us.
• Enhanced maternity, paternity & adoption pay.
• Mental health & well-being support via Health Assured.
• Regular well-being initiatives.
• Flexible working hours.
• Public transport season ticket loans.
• Paid menopause leave.
• Holiday buying scheme.
• Joining a new team in an exciting business with huge ambition.
• Be a part of something bigger - everyone in our team is passionate about improving the entire property industry!
• A chance to work on cutting-edge technology.
• Comfortable, relaxed office space - office dogs welcome!
• Fully stocked fridge and beers (or an alternative) on us every Friday afternoon.
• Company and team off-sites, events and happy hours.
• Cycle to work scheme.
• Electric car salary sacrifice scheme.
• Feel good about sustainability - we’re a climate-positive company!

Salary: £25,500-£27,500 dependent on experience. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know.

We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.

Interview Process: 3 stages = Introductory call with one of our Talent team > Hiring Manager interview & an in-person live chat task > Final interview. We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there’s anything you think we should be aware of during the interview process, please do let us know!