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- Tasks: Lead and inspire the Customer Service team while ensuring top-notch support for customers.
- Company: Join a national service company known for its commitment to excellence and employee development.
- Benefits: Enjoy competitive salary, bonuses, free parking, and a dynamic work environment with great training.
- Why this job: Be part of a culture that values customer focus, high performance, and personal growth.
- Qualifications: Experience in sales or customer service with strong leadership and communication skills required.
- Other info: Fluency in a second language is a plus but not essential.
The predicted salary is between 28800 - 43200 £ per year.
Due to continuing expansion, our client, a national service company, is actively seeking a flexible and reliable Customer Service Team Leader to support, manage, train and develop the Customer Service team and prepare future leaders. Reporting directly to the Sales Manager, responsibilities will include:
- Contribute to the operational implementation of the unit action plan within the team.
- Support in creating an inspiring and motivating work environment where co-workers have access to the information they need and user-friendly tools.
- Empower and coach co-workers through knowledge, confidence, trust and motivation so they are always ready to support customers in the best way possible.
- Monitor and provide feedback on working methods, productivity and quality on team and individual levels.
- Ensure the right number of competent co-workers to secure high quality for all customer contacts within the service level.
- Build a committed team with a strong culture based on customer focus, high performance and pride in their work.
- Contribute to the building of business competence by supporting and coaching co-workers in their daily efforts to improve according to agreed development plans.
- Be active in the recruitment process of new co-workers.
- Performance Management as and when needed.
As a successful candidate, you will have a solid background within a sales or customer service role with experience of leading and motivating others in the workplace. A proficient knowledge of standard office practices and procedures is also essential. You will possess outstanding communication skills, both written and verbal (fluency in a second language could be advantageous but not essential), together with excellent IT and organizational skills and the ability to develop positive internal and external partnerships.
In return, the company offers a competitive salary and bonuses, free parking, an innovative, dynamic work environment together with excellent training and support to aid progression within your career.
Customer Service Team Leader employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with the company's values and culture. Understanding what they stand for will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully led a team or improved customer service processes. Being able to share specific instances will demonstrate your capability and readiness for the role.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the team dynamics and expectations, which can be invaluable during your interview.
✨Tip Number 4
Showcase your coaching and mentoring skills by discussing how you've developed others in previous roles. This is crucial for a Team Leader position, and demonstrating this ability can set you apart from other candidates.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and leadership roles. Use specific examples that demonstrate your ability to manage and motivate a team, as well as your communication skills.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your background aligns with their needs, particularly your experience in creating a motivating work environment and coaching team members.
Showcase Your Achievements: In both your CV and cover letter, include quantifiable achievements from your previous roles. For instance, mention any improvements in team performance or customer satisfaction ratings that you have directly contributed to.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Team Leader.
How to prepare for a job interview at Confidential
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, it's crucial to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or inspired others to achieve their goals.
✨Understand the Company Culture
Research the company's values and culture before the interview. Be ready to discuss how your personal values align with theirs and how you can contribute to creating an inspiring work environment for your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and coaching abilities. Think of specific scenarios where you empowered team members or improved customer service processes, and be prepared to share these stories.
✨Highlight Your Communication Skills
Outstanding communication is key in this role. Be sure to articulate your thoughts clearly during the interview and provide examples of how you've effectively communicated with both customers and team members in the past.
