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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide solutions in a friendly manner.
- Company: Join a community-focused company that values customer service and teamwork.
- Benefits: Enjoy a welcoming work environment and the chance to make a difference daily.
- Why this job: Perfect for those who love helping others and thrive in dynamic settings.
- Qualifications: No specific experience required, just a positive attitude and great communication skills.
- Other info: Located in Cirencester, this role is ideal for students looking for part-time work.
The predicted salary is between 24000 - 36000 £ per year.
About the role
We’re looking for a friendly, helpful person to join the team in our Cirencester branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different. This role will suit someone who’s at ease with people, and able to support them in a caring, friendly and efficient manner. It involves finding solutions for customers.
Customer Service Assistant employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with our company values and mission. Understanding what we stand for at StudySmarter will help you connect with our community-focused approach during your interactions.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you feel more comfortable and confident when dealing with customers in a real-life setting.
✨Tip Number 3
Research common customer service scenarios and think about how you would handle them. Being prepared with solutions will demonstrate your proactive attitude and problem-solving skills.
✨Tip Number 4
Showcase your empathy and understanding during any informal conversations you have with us. We value candidates who can relate to our customers and provide a supportive environment.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Make sure your CV reflects your customer service experience. Use specific examples that demonstrate your ability to support customers in a friendly and efficient manner. Mention any relevant skills, such as problem-solving or communication.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Explain why you want to work in this position and how you can contribute to the team. Be sure to mention your ability to connect with people and provide excellent service.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammar errors, and ensure that your contact information is correct. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Confidential
✨Show Your People Skills
As a Customer Service Assistant, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully interacted with customers in the past, highlighting your friendly and helpful nature.
✨Demonstrate Problem-Solving Abilities
This role involves finding solutions for customers. Think of specific instances where you've resolved issues or provided support. Discussing these experiences will show your potential employer that you're capable of handling challenges effectively.
✨Emphasise Community Engagement
Since the role is at the heart of the local community, express your enthusiasm for being part of it. Share any previous experiences where you've contributed to community initiatives or supported local events, as this will resonate well with the interviewers.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, customer interactions, and what a typical day looks like. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
