This is a very fast paced role which entails quoting customers to send shipments all around the UK and internationally to best suit their needs. This includes liaising with agents and hauliers, following through from quote, to booking to delivery.
Tracking shipments and resolving issues that may arise on route.
Guiding customers on documents, clearance requirements and transit times
Providing clearance information to agents
Ability to calculate volumetric weights of shipments and price accordingly
Answering the phone to deal with enquiries
Skills:
Organisational skills able to deal with numbers of jobs at once
Strong customer service experience
Able to deal with problems calmly and quickly keeping in mind the best resolution for the customer and company
Confident with excel and emails
Working well with others and keeping up strong lines of communication
Dealing with emails and telephone quotes.
People requesting charge for shipping from around the world.
Contacting Airlines requesting quotes and speaking to the customers.
Someone who is confident and good with a calculator/figure.
Sending out quotes to customers.
Monday-Friday 25 hours per week
Salary £27,000-£28,500pa
Customer Service Advisor- Part Time employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
