Ref: CH017
Vacancy: Customer Service Advisor
Location: Crawley, West Sussex
Industry: Lighting & Electrical products
Salary: up to circa £36,000 per annum, negotiable depending on experience
Hours: Monday to Friday 8am to 5.30pm, 1 in 3 Saturday mornings 9am to 12.30pm
Do you have experience in the electrical wholesale industry?
Tired of sales?
Want a customer service role instead?
This may be just the role for you
We are recruiting for a customer service advisor for our client in the Crawley area of West Sussex.
As a Customer Advisor you will:
- Exceed customers expectations and keep customer service standards maintained
- Handle inbound telephone calls and e-mails from customers
- Support all aspects of the customer journey from product queries, advice and aftersales care
- Take ownership of any general issues, finding suitable solutions for customers
- Providing prompt, efficient and consistent information and communication in line with company policy
- Liaise with other departments to ensure best service is maintained
- Build a strong relationship with the team and customers.
The ideal candidate will have:
- Great spoken and written communication skills
- The ability to build a rapport with people quickly and effectively
- A professional and pro-active attitude with exceptional attention to detail.
- Excellent organisational skills and a passion for providing outstanding customer service
- The ability to problem solve quickly and take ownership comfortablyConfident, resilient and assertive decision-making skills
- Great MS Office skills
- Customer Service experience
- Experience in an electrical wholesale business is essential
This is a great opportunity to join a growing business with plans for future expansion.
All applications are dealt with in the strictest of confidence.
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Customer Service Advisor employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
