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- Tasks: Manage sales activities and customer relations to boost care home bed sales.
- Company: Join a forward-thinking company dedicated to community care and support.
- Benefits: Enjoy flexible working, health perks, discounts, and generous holiday allowances.
- Why this job: Make a real impact in the community while developing your sales skills.
- Qualifications: Strong communication skills and a commercial background are essential.
- Other info: Opportunity for training and development with a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
We are excited to be recruiting for a Customer Relations Manager to join our Sales & Marketing team. The Customer Relations Manager will carry out direct sales activities to maintain and develop sales of care home beds to service users and key purchasers, in accordance with agreed business development plans and targets. This is a great opportunity for a commercially minded professional looking to represent one of our establishments with the local community.
Main responsibilities:
- Plan and manage sales activities and customer contact to achieve agreed sales targets and generate enquiries.
- Support home visits during the initial stages of the enquiry process.
- Effectively track enquiry/referrals from initial contact through to final decision.
- Encourage a permanent conversion of enquiries and liaise with the Finance team to ensure Income Processing is updated.
- Activity reporting to the Home Manager and Regional Director as agreed.
- Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the success of the care home business.
- Raising care home awareness through local community networking and marketing activities to agreed budgets and timescales.
- Support the creation of marketing collateral.
- Attend and carry out presentations at external customer meetings and internal meetings with other company functions.
Knowledge and experience:
- Excellent communication skills.
- Strong commercial background with experience in lead generation.
- Demonstrable successful sales record.
- Ability to develop and nurture relationships with customers and key internal/external stakeholders.
- Ability to work against targets and deadlines.
- Previous experience in social care highly desirable but not essential.
At MMCG we offer a variety of benefits, including:
- Simply Health - company funded, providing cashback for prescriptions, optical and dental costs.
- 24/7 virtual GP access plus more for you and up to 4 children.
- Benefits platform - discounts across multiple retailers (supermarkets, High Street etc), leisure providers, hospitality etc.
- Online and instore discounts.
- Vectis Card - instant discount card.
- Pension Scheme with Nest.
- Personal car leases via salary sacrifice.
- 25 days holiday plus bank holidays.
- Holiday Flex - purchase additional holiday.
- Enhanced Company Maternity, Paternity, Adoption pay, plus £200 new child payment.
- Flexible working patterns.
- Cycle to work scheme.
- Recommend a friend.
- Service recognition.
- Training support and development opportunities.
- Employee Assistance Programme.
- Wellbeing support.
- Discounted gym membership.
- Eligible for a Blue Light Card.
- Subsidised BHSF Sick Pay Cover.
- BHSF, Life Cover, Cancer Cover, Personal Accident Cover.
- Free The Company Shop membership.
- Free Will Service.
- Concerts for Carers.
Benefits require completion of a 12-week probationary period before they can be accessed. Benefit subject to deduction not taking colleague below National Living Wage.
If this sounds like the opportunity for you and you would like to work for a forward-thinking, empowering employer, apply now to send your details to our Talent team!
Customer Relations Manager employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager
✨Tip Number 1
Network within the local community and industry. Attend events related to social care and sales, as this will help you meet potential clients and key stakeholders. Building these relationships can give you an edge when applying for the Customer Relations Manager position.
✨Tip Number 2
Familiarise yourself with the latest trends in customer relations and sales strategies specific to the care home sector. This knowledge will not only prepare you for interviews but also demonstrate your commitment to the role and the industry.
✨Tip Number 3
Prepare to discuss your previous sales successes in detail. Be ready to share specific examples of how you've generated leads and converted enquiries into sales, as this will showcase your ability to meet the targets set for the role.
✨Tip Number 4
Research StudySmarter and our values thoroughly. Understanding our mission and how we operate will allow you to align your answers during interviews, showing that you're a great fit for our team and culture.
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer relations and sales. Emphasise any previous roles where you successfully generated leads or managed customer relationships, particularly in the social care sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and commercial mindset. Explain why you're passionate about the role and how your background aligns with the responsibilities outlined in the job description.
Highlight Key Skills: In your application, focus on key skills such as relationship building, negotiation, and target achievement. Provide specific examples of how you've successfully used these skills in past roles to drive sales and customer satisfaction.
Showcase Community Engagement: Since the role involves raising care home awareness through community networking, mention any relevant experience you have in community engagement or marketing activities. This will demonstrate your ability to connect with local stakeholders effectively.
How to prepare for a job interview at Confidential
✨Showcase Your Communication Skills
As a Customer Relations Manager, excellent communication is key. Be prepared to demonstrate your ability to communicate effectively during the interview. Use examples from your past experiences where you successfully engaged with customers or stakeholders.
✨Highlight Your Sales Achievements
Make sure to discuss your previous sales successes. Bring specific metrics or examples that showcase your ability to meet and exceed sales targets. This will help illustrate your strong commercial background and lead generation skills.
✨Demonstrate Relationship-Building Abilities
The role requires nurturing relationships with both customers and internal teams. Prepare to share stories about how you've built and maintained successful relationships in the past, especially in challenging situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to customer relations and sales. Think through potential scenarios and how you would approach them, focusing on your problem-solving and negotiation skills.
