Your new role
- Be the first point of contact for Customer Field Services, primarily through telephone contact, managing inbound and outbound enquiries across the Metered Billing and Change in Usage customer journeys.
- Create accurate and complete customer cases where further investigation is required, capturing the right information from the outset to support effective case progression.
- Recognise when more complex investigation or ongoing case management is required, making an effective hand-off to a Customer Field Services Case Officer or appropriate specialist team.
What you'll need to succeed
- Confident and comfortable speaking with customers over the phone.
- Demonstrate previous contact centre experience.
- Have strong verbal and written communication skills.
- Computer-literate and comfortable working across different systems.
- Must pass a DBS check
- Available to cover operating hours of 8am-6pm, Monday to Friday, working across a four-week shift rotation.
- Access to your own vehicle would be preferred but not essential.
What you’ll get in return
- 13.91 per hour
- 6 month temporary role
- Staff parking
- DBS check is covered by the agency
- Hybrid working once training is completed.
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Customer Field Service Advisor employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
