Customer Contact Executive
Location: Crawley
Hours: Monday to Friday, 9:00am - 5:00pm (Full Time, Onsite)
Pay: 12.83 per hour
Contract: Temp to Perm
Join a Busy Customer Contact Team
Are you confident on the phone and enjoy helping customers? We're looking for a proactive and personable Customer Contact Executive to join a growing team in Crawley.
This is a fast-paced role where you'll spend a large proportion of your day speaking with customers and third parties over the phone, gathering information, resolving queries and ensuring cases continue to progress smoothly. If you thrive in a customer-focused environment and enjoy building rapport with people, we'd love to hear from you.
The Role
As a Customer Contact Executive, you'll be responsible for managing a high volume of inbound and outbound calls, supporting customers throughout their journey and ensuring all information is accurately captured and recorded.
Customer Contact & Case Progression
- Make a high volume of outbound calls to customers and third parties to obtain information and progress cases.
- Handle inbound customer enquiries professionally and efficiently.
- Build rapport with customers whilst delivering an excellent customer experience.
- Take ownership of customer queries and work proactively towards resolution.
- Keep customers informed with regular updates throughout the process.
- Communicate via telephone, email, text and other channels where required.
Call Handling & Information Gathering
- Obtain and verify important information from customers and third parties.
- Ask relevant questions to accurately assess each case.
- Ensure all conversations are handled professionally, empathetically and in line with company procedures.
- Manage follow-up calls and ongoing customer contact to ensure cases progress without delay.
Record Keeping & Administration
- Accurately update customer records following every interaction.
- Log call outcomes and maintain clear case notes on internal systems.
- Ensure customer information is recorded correctly and kept up to date.
- Complete any supporting administration associated with customer cases.
Team Support
- Participate in team meetings and contribute to a positive working environment.
- Work collaboratively with colleagues to deliver excellent customer outcomes.
- Support wider team activity during busy periods when required.
What We're Looking For
- Previous experience within a call centre, contact centre, customer service or telephone-based role.
- Confident speaking with customers and managing a high volume of calls.
- Excellent communication and listening skills.
- Strong customer service focus with the ability to build rapport quickly.
- Comfortable handling sensitive conversations professionally and empathetically.
- Good attention to detail and accurate data entry skills.
- Competent IT skills and confidence using multiple systems.
- Positive attitude and ability to work effectively within a fast-paced team environment.
Additional Benefits of Working Through Office Angels
- Weekly pay.
- 28 days paid annual leave (based on accrual).
- Pension scheme with employer contributions.
- Eye care vouchers and contribution towards VDU glasses where applicable.
- Dedicated consultant support throughout your assignment.
- Access to permanent opportunities and interview coaching whilst temping.
Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels UK is an Equal Opportunities Employer.
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Customer Contact Executive - Immediate Start in Crawley employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
