We are looking for an organised and proactive Helpdesk Administrator to join a busy Facilities Management and Building Maintenance team based in a corporate office environment in Cannon Street. This is a fast-paced role, acting as the first point of contact for maintenance requests and ensuring all work orders are logged, allocated, and completed efficiently.
Key Responsibilities:
- Logging reactive and planned maintenance jobs
- Coordinating engineers and subcontractors
- Updating CAFM/helpdesk systems accurately
- Monitoring job progress and ensuring SLAs are met
- Liaising with clients, contractors, and internal stakeholders
- Producing reports and maintaining maintenance records
Requirements:
- Previous helpdesk or facilities administration experience essential
- Building maintenance, FM, or property services background essential
- Experience using CAFM systems essential
- Strong organisational and communication skills
- Ability to prioritise workload in a busy environment
- Good IT skills, including Microsoft Office
What We're Looking For: A professional, customer-focused administrator who can manage multiple tasks, communicate effectively with engineers and clients, and thrive in a busy office environment supporting a high-profile commercial contract.
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Contract Support Administrator employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
