Contract Co-ordinator - 6 MONTH contract
Tunbridge Wells
Hours: Onsite/Office Based - Monday - Friday 8-5pm.
29,600 FTE + Excellent benefits including (pro rata) 25 days holiday + Bank Holidays, Pension, Parking and Team and Social events
Are you looking for a contract based role?
Our client is seeking an enthusiastic and detail-oriented Contract Co-ordinator to join their dynamic team in Tunbridge Wells. This pivotal role will be instrumental in ensuring compliance with contractual service standards while delivering exceptional maintenance services that prioritise customer satisfaction.
Key Responsibilities
- Liaise effectively with operational Managers, Supervisors, and Operatives to uphold service standards and contractual requirements.
- Schedule and plan works efficiently, ensuring the right trades are allocated, and appointments are managed geographically for optimal travel efficiency.
- Promote and maximize 1st time fix
- Monitor and manage all works orders immediately upon receipt, ensuring timely completion within the prescribed timeframes to meet contractual KPIs.
- Keep track of appointment adherence by the workforce and address any failures with management promptly.
- Maintain a strong customer focus, driving continuous improvement in service delivery.
- Collaborate with Supervisors to coordinate appointments requiring multiple trades or subcontractors.
- Assist in resolving queries and complaints from residents and colleagues, fostering a positive service experience.
- Participate in system reviews and provide feedback on operative and contractor performance.
Essential Criteria
- Proven administrative experience in a similar co-ordinaton or supportive administration role.
- Proficiency in Microsoft Excel, Word, and Outlook.
- Strong verbal and written communication skills.
- Ability to work both collaboratively in a team and independently, serving as a key information resource.
- A proactive approach to problem-solving and service delivery.
This is an exciting opportunity for a motivated individual looking to make a tangible impact within a supportive and engaging environment. If you possess the necessary skills and are ready to contribute to a customer-centred service operation, this role could be the perfect fit!
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Contract Co-ordinator (6month Contract) employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
