Confidential is seeking a Supervisor for a busy contact centre in the UK. You will lead a team across phone, live chat, text and email, ensuring fast, helpful responses and driving sales alongside service. You’ll manage real-time queues and coach staff to achieve targets while supporting AI chat initiatives.
You’ll work with delivery, after sales and quality teams to resolve issues and improve customer experience. A calm, fair leadership style is essential.
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Contact Centre Supervisor: Lead Sales & Service employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
