At a Glance
- Tasks: Assist customers with enquiries and provide friendly support in a busy environment.
- Company: Join a well-established consumer brand with a supportive team culture.
- Benefits: Flexible part-time hours, hybrid working after training, and valuable experience.
- Other info: Immediate start with training provided; great opportunity for career growth.
- Why this job: Perfect for those who love helping people and want to gain customer service skills.
- Qualifications: Customer service experience and a friendly, organised attitude.
The predicted salary is between 25200 - 30800 £ per year.
Consumer Care Assistant - Temporary
Bournemouth Part-time Hybrid after training
2-3 days per week 3 - 4-month temporary assignment
Immediate start
We're looking for a friendly and organised Consumer Care Assistant to join a well-established consumer brand on an initial 3-4-month temporary assignment.
This is a great opportunity for someone with customer service experience who enjoys helping people, is confident communicating with customers and can pick up new systems quickly.
You don't need years of experience.
We're looking for someone with the right attitude, good judgement and a genuine focus on providing a great service.
The role will initially require in-person training in the Bournemouth office, particularly while you get to grips with the systems.
Once fully trained, there will be flexibility to work remotely, although some office attendance would still be beneficial.
- What you'll be doing
- Responding to customer enquiries across email and customer service systems
- Handling routine queries and complaints in a friendly and empathetic way
- Gathering relevant information and keeping accurate customer records
- Following cases through from initial enquiry to resolution
- Escalating more complex or sensitive queries when required
- Coordinating follow-ups and ensuring outstanding queries are actioned
- Spotting recurring customer questions or issues and flagging these to the wider team
- Arranging and sending product samples
- Working across different brands and systems in a busy customer-focused environment
What we're looking for
- Previous experience in customer service, retail, hospitality or another people-focused environment
- A confident and friendly communicator, both written and verbal
- Comfortable dealing with customer queries and complaints
- Calm and professional when dealing with dissatisfied customers Organised, accurate and able to manage several tasks at once
- Good attention to detail
- Confident using email and computer systems and able to learn new software quickly
- Proactive, reliable and keen to learn
- Able to recognise when something needs to be escalated
- Experience within food, online retail, e-commerce or subscription services would be helpful, but isn't essential.
Training will be provided on the company's customer service systems.
- The details
- Location: Bournemouth
- Working pattern: 2-3 days per week, minimum 2 days
- Contract: Temporary, initially 3-4 months
- Working arrangement: Office-based during initial training, with remote/hybrid working available once trained
- Start: Immediate
If you're looking for a flexible part-time opportunity where you can use your customer service skills within a supportive, people-focused team, we'd love to hear from you.
Tate is committed to promoting equal opportunities.
To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process.
Your comfort and accessibility are our priority, and we are here to support you every step of the way.
Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
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Consumer Care Assistant - Temporary employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Care Assistant - Temporary
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Confidential and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Confidential and let us see your personality shine through!
We think you need these skills to ace Consumer Care Assistant - Temporary
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Confidential.
Get Familiar with Our Brand:Before applying, take some time to learn about Confidential and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Confidential
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Confidential.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Confidential will surely appreciate.
