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- Tasks: Manage customer accounts and ensure timely repayments while providing excellent service.
- Company: Join a leading UK motor finance company known for its innovative and flexible approach.
- Benefits: Enjoy a competitive salary, generous leave, pension contributions, and wellbeing initiatives.
- Why this job: Be part of a supportive culture that values teamwork and personal development.
- Qualifications: Strong communication skills and a results-driven mindset are essential.
- Other info: Background checks will be conducted for all successful candidates.
The predicted salary is between 19200 - 33600 £ per year.
Location: Glasgow
Salary: £24,000
Hours: 35hrs per week
Are you a Payment Support Agent ready to take your career to the next level? Our client is one of the UK’s leading motor finance companies who are a different kind of car finance lender. They use a mix of technology and financial acumen and have a brilliant team to provide a flexible approach to car finance. Not only is this their approach to business, but it is ingrained in their culture and who they are as an employer.
They work with prominent franchised and independent dealers as well as leading specialist intermediaries. They challenge the traditional approach taken in this sector by providing a uniquely flexible and agile offering that aims to meet car buyers' and retailers' rapidly changing needs. They have created a culture where their values of being solutions-focused, transparent, adaptable, responsive, and teamwork are the foundation of everything they do. They pride themselves on helping to develop their staff within their profession, and on top of that, they are sitting with a Trustpilot score of 4.7 and excellent customer service reviews.
This role is ideal for a results-driven individual who is eager to progress in their career and put their excellent customer service and communication skills to good use.
What does the day-to-day look like?
- Manage and control arrears cases to bring the customers' agreement up to date whilst ensuring good customer outcomes.
- Handle inbound and outbound customer calls updating records accurately after each call.
- Undertake letter, email, and text correspondence with customers ensuring accurate records are maintained.
- Ensure performance levels are maintained in line with expectations.
- Ensure account management is followed on each agreement worked including the updating of all relevant customer details and the recording of contact content.
- Follow all compliance procedures in respect of activity undertaken.
- Accurately complete affordability assessments where appropriate and make decisions to ensure any agreed outcome is affordable and sustainable.
- Advise and negotiate with customers on suitable, affordable, and sustainable repayment plans to drive the best possible customer outcome.
- Display strong telephone manner with the ability to build rapport and communicate well whilst negotiating positive outcomes.
- Adhere to, and display, the company values and ensure company brand name is protected by vigilance and compliance to company policies.
What shifts would I be working?
Full time - 35hrs per week covering the operational hours.
In return, our client offers an excellent benefits package including:
- Competitive salary
- 15% contributory pension
- Discretionary bonus (pro rata)
- 33 days annual leave (pro rata)
- Life Assurance (x4)
- Wellbeing initiatives
- And many more.
Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks, and credit checks.
Interested? Get in touch with David Colquhoun at or 0131 357 5133 for a confidential chat about this exciting new Collections role.
HRC Recruitment is an equal opportunities employer and all applications will be treated as such.
Collection Agent employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collection Agent
✨Tip Number 1
Familiarise yourself with the motor finance industry and the specific challenges it faces. Understanding the nuances of car finance will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves a lot of customer interaction, being able to convey information clearly and build rapport quickly will set you apart from other candidates.
✨Tip Number 3
Research the company’s values and culture thoroughly. Be prepared to discuss how your personal values align with theirs, particularly around being solutions-focused and adaptable, as this will show that you are a good fit for their team.
✨Tip Number 4
Prepare examples from your past experiences that showcase your ability to handle difficult situations and negotiate positive outcomes. This will help you illustrate your problem-solving skills and customer service expertise during the interview.
We think you need these skills to ace Collection Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Collection Agent. Familiarise yourself with the skills required, such as excellent customer service and communication abilities, as well as the importance of compliance and record-keeping.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your previous roles in customer service or finance, and showcase any achievements that demonstrate your ability to manage arrears cases effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your values align with theirs, particularly around being solutions-focused and adaptable. Use specific examples from your past experiences to illustrate your suitability for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a role that involves managing customer communications.
How to prepare for a job interview at Confidential
✨Understand the Company Culture
Before your interview, take some time to research the company's values and culture. They pride themselves on being solutions-focused, transparent, adaptable, and responsive. Showing that you align with these values can make a strong impression.
✨Demonstrate Your Communication Skills
As a Collection Agent, you'll need excellent communication skills. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. This will showcase your ability to build rapport and negotiate positive outcomes.
✨Prepare for Compliance Questions
Since the role involves adhering to compliance procedures, be ready to discuss your understanding of compliance in financial services. Think of examples where you've followed procedures or dealt with sensitive information responsibly.
✨Showcase Your Problem-Solving Abilities
The company values adaptability and solutions-focused approaches. Be prepared to discuss specific instances where you've successfully resolved customer issues or adapted to changing circumstances. This will highlight your suitability for the role.
