Location: Stoke-on-Trent
Salary: 24,785
Hours: Monday to Friday, Full Time
About the Role
An exciting opportunity has arisen for an organised and customer-focused Client Services Administrator to join a busy and growing business. This role will play a key part in supporting client services and operational teams, ensuring orders, deliveries and client records are processed accurately and efficiently.
This is an excellent opportunity for someone with strong administrative skills who enjoys working in a fast-paced environment and liaising with both customers and internal departments.
Key Responsibilities
- Process and manage client orders accurately and efficiently
- Maintain and update customer, order, stock and delivery records
- Liaise with operational and warehouse teams regarding stock availability, fulfilment and dispatch
- Monitor deliveries, backorders, returns and refusals
- Respond to customer enquiries via telephone and email in a professional manner
- Support the onboarding of new clients and maintain accurate documentation
- Manage shared inboxes and prepare routine correspondence
- Produce and maintain reports, spreadsheets and tracking systems
- Arrange meetings, prepare documents and provide general administrative support
- Escalate issues, delays or discrepancies to the relevant manager where required
About You
- Previous administration, customer service or order processing experience
- Strong organisational skills with excellent attention to detail
- Good communication skills, both written and verbal
- Experience using Microsoft Office, particularly Outlook, Word and Excel
- The ability to prioritise workloads and meet deadlines
- A proactive and professional approach to customer service
- Confidence working independently and as part of a team
Desirable Experience
- Logistics, distribution, warehousing or fulfilment experience
- Experience using CRM, order tracking or warehouse management systems
- Knowledge of delivery scheduling, stock control or supply chain administration
If you're an organised administrator who enjoys delivering excellent customer service and working in a busy operational environment, we'd love to hear from you.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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Client Service Administrator employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
