The Engagement Manager is responsible for the overall account strategy, client relationship, and commercial performance of assigned accounts, ensuring delivery of agreed objectives and long-term value.
Responsibilities
Account Management
- Own and drive the account strategy and roadmap.
- Align business priorities with client objectives.
- Build and maintain strong client relationships.
Performance & Governance
- Monitor KPIs and service performance.
- Lead governance meetings and executive reviews.
- Manage risks, issues, and escalations.
Commercial Management
- Own account profitability and financial performance.
- Support contract negotiations and growth opportunities.
- Ensure delivery of expected business value.
Leadership
- Lead and develop Operations Managers.
- Drive alignment across teams and stakeholders.
- Resolve cross-functional challenges and escalations.
Requirements
- 8+ years of experience in consulting, procurement, supply chain, or related leadership roles.
- Proven experience managing commercial and financial performance, with a strong focus on cost optimization.
- Strong understanding of procurement and outsourced service delivery environments.
- Solid business and financial acumen, including KPI management, budgeting, forecasting, and value realization.
- Demonstrated ability to lead and influence cross-functional teams in complex environments.
- Excellent stakeholder management, communication, and relationship-building skills.
- Client-focused mindset with a strong commitment to delivering measurable business value.
- Results-driven, accountable, and proactive in driving outcomes.
- Collaborative, adaptable, and solution-oriented approach.
#J-18808-Ljbffr
Client Engagement Manager employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
