My client is an established housing provider based in The West Midlands looking to recruit an experienced Housing Support Worker on a temporary on-going contract.
As the Housing Support Worker, you will be supporting a caseload of clients with housing and tenancy related needs.
The Housing Support Worker duties
- Work with a caseload of 20 - 25 residents, providing up to 1.5 hours of tailored support to each resident
- Plan and deliver individualised support in accordance with support plans specific to the residents needs and risks.
- Assist residents in adhering to the responsibilities of their licence agreement and to any specific rules of their stay.
- Promote and encourage a balanced household environment and resolve any household conflicts that may arise.
- Be aware of the risks that residents and service users pose to themselves and others and to follow the Risk Assessment and Management procedure.
- Keeping detailed support logs of all contact with residents
- Being the first point of call for your resident
- Deliver 1 hour of face to face support per week per resident
- Ability to deliver additional telephone support and assistance
- Dealing with complex individual problems and helping residents to solve them
- Basic housing checks and room inspections
- Using initiative to highlight improvements that can be made in the way the provider operate and presenting them to management
- Competent with using IT systems and smart phones
- Reporting to management
Requirements:
- Must have a full UK Drivers Licence and access to own vehicle
- Must be able to travel and work within West Midlands ULEZ areas
- Must be able to satisfy an enhanced DBS check
- Must have experience working with vulnerable adults for at least 1 year
- Good written and verbal English communication skills
- Must be very confident with the use of and learning new IT systems
- Commitment to undertake necessary further training
- A genuine desire to help people with a compassionate nature.
- NVQ Lv. 2 or equivalent in Health and Social Care (desirable)
This role does require the suitable candidate to start immediatelyt as it is a temporary role initially for around 6-8 weeks.
The hourly rate for this role is 13.75 to 14.50 per hour PAYE. Working hours are full time and are from Monday to Friday, 9am to 5pm.
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Housing Support Worker in City of London employer: Confidential
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