Service Advisor - Chippenham - £30,000-£31,000 Basic Salary + Bonus
People Solutions are currently recruiting for an experienced Service Advisor to join our well-established automotive client based in Bumpers Farm, Chippenham.
This is a fantastic opportunity offering a competitive basic salary of £30,000-£31,000 per annum, an attractive bonus structure, permanent employment and genuine opportunities for career development within a successful automotive aftersales team.
£30,000-£31,000 Basic Salary Bonus Structure Permanent Position 22 Days' Holiday + Bank Holidays Career Development
This position is ideal for applicants looking for a role as an Automotive Service Advisor, Aftersales Advisor, Dealership Service Advisor, Vehicle Service Advisor or Automotive Customer Service Advisor.
Shifts
- Monday to Friday
- 08:00-18:00
- Alternate Saturdays
- Saturday hours: 08:00-12:30
- Full-time, permanent position
Rates of Pay
- £30,000-£31,000 basic salary per annum, depending on experience
- Competitive bonus structure
- Additional earning potential through departmental performance targets
As a Service Advisor, you will receive:
- Competitive basic salary
- Attractive bonus structure
- 22 days' annual leave plus bank holidays
- Company pension scheme following three months' employment
- Permanent employment
- Long-term career development opportunities
- Friendly and supportive working environment
- Ongoing training and professional development
Day-to-Day Duties
- Acting as the main point of contact for customers requiring vehicle servicing, maintenance, repairs and warranty work
- Providing a professional and welcoming customer experience
- Handling customer enquiries by telephone, email and face to face
- Booking vehicle servicing and repair appointments
- Listening to customer concerns and accurately recording vehicle faults and service requirements
- Preparing job cards and workshop instructions for technicians
- Managing workshop schedules and coordinating appointments to maximise productivity
- Liaising with technicians and workshop staff regarding vehicle progress and repair requirements
- Keeping customers updated on repair progress, costs and estimated completion times
- Obtaining customer authorisation for additional repairs and maintenance work
- Preparing and explaining invoices, vehicle health check reports and completed work summaries
- Coordinating vehicle collections and deliveries where required
- Identifying opportunities to promote additional products, service plans and maintenance packages
- Supporting departmental sales targets and customer satisfaction objectives
- Processing warranty claims and maintaining accurate supporting documentation
- Maintaining accurate customer records, vehicle service histories and internal system information
- Resolving customer queries and complaints professionally and efficiently
- Following company policies, data protection requirements and industry regulations
Essential Skills
- Previous experience as a Service Advisor, Aftersales Advisor or in a similar automotive customer service role
- Full UK Driving Licence
- Excellent customer service and relationship-building skills
- Strong verbal and written communication skills
- Ability to explain technical information clearly to customers
- Good administrative and organisational skills
- Strong IT skills and confidence using computer systems
- Ability to manage multiple tasks and prioritise workloads effectively
- Experience working within a busy, customer-focused environment
- Excellent attention to detail and accuracy
- Professional, reliable and customer-focused approach
- Ability to remain calm and organised under pressure
Desirable Experience
- Previous experience within a franchised dealership or independent automotive workshop
- Knowledge of vehicle servicing, repairs and automotive aftersales operations
- Experience using Dealership Management Systems (DMS)
- Understanding of warranty procedures and manufacturer standards
- Previous experience promoting service plans and additional maintenance work
- Experience working towards customer service and sales performance targets
Training Provided
- Ongoing automotive industry-related training
- Professional development opportunities
- Ongoing support throughout employment
Automobile Service Advisor (auto Service Advisor) in Chippenham employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
