Customer Service and Sales Administrator c£28 K
We are recruiting for an experienced Sales Order Processor to join an established and growing engineering business based in Cheltenham. The company manufacture specialist equipment, and they have an immediate requirement for a driven and motivated administrator with exceptional customer service skills to join the team. The ideal candidate will have experience with SAGE 50.
About the role
As our Customer Service & Sales Administrator working within the sales administration team, you will be helping to provide excellent service to customers. Providing an efficient response to incoming customer enquiries and orders, in turn, building a rapport and credibility with our existing customers and new. General administration tasks as follows:
Key responsibilities
- Processing sales orders / quotations based on customer requests and enquiries in a timely manner
- Responding to customer inquiries providing product and / or service information
- Addressing customer complaints and providing resolutions promptly
- Maintaining detailed records of all interactions with customers
- Liaise with management on all bespoke requests sourcing prices for products and delivery from suppliers
- Build and maintain strong relationships with existing customers to understand their needs to maximise sales revenue/upselling.
- Sourcing parts/raising purchase orders with suppliers.
- Submitting customer invoicing
- Follow up all open quotations generating reports for management
Your Skills & Attributes
- Knowledge of Sage version 50 essential.
- Confident telephone manner.
- Proficient with Microsoft Office.
- Confident working with Excel spreadsheets.
- Excellent communication skills.
- Excellent organisational skills.
- Be highly motivated and customer driven.
- Ability to work to deadlines.
Hours Monday to Thursday 8.30am 4.30pm, Friday 8.30am -2.00pm
Salary up to £27/29 K depending on experience; + bonuses; 25 days holiday + bank holidays
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Sales Order Administrator in Cheltenham employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
