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- Tasks: Provide 2nd line IT support and troubleshoot complex technical issues.
- Company: Fast-growing managed IT services provider with a new office in Cheltenham.
- Benefits: Hybrid working, competitive salary, and strong career progression opportunities.
- Why this job: Be a key player in shaping a new office and growing your career.
- Qualifications: Experience in 2nd Line IT Support and strong troubleshooting skills.
- Other info: Join a collaborative team in a dynamic and fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
Location: Cheltenham (Hybrid Working)
Salary: £30,000 - £36,000
Benefits: Hybrid working, strong career progression, opportunity to help shape a new office
Our client, a growing managed IT services provider, is hiring a 2nd Line IT Support Engineer to support their expanding client base while helping establish their new Cheltenham office. This role offers the opportunity to join a business that has experienced significant growth, expanding from 4 to 40 employees in the past three years. As part of this growth, they are opening a new office in Cheltenham, and this position will be one of the first hires in the new location, offering excellent scope for career progression and influence as the team grows.
The company provides managed IT support, cloud services, cybersecurity solutions and infrastructure support to a wide range of organisations, with a strong focus on delivering responsive, high-quality service.
What you’ll do:
- Provide 2nd line technical support across desktop, server and cloud environments
- Troubleshoot and resolve complex technical issues escalated from the service desk
- Support Microsoft 365, networking, and server infrastructure
- Assist with system upgrades, installations and project delivery
- Provide remote and occasional on-site support to business clients
You’ll work closely with other engineers, service desk colleagues and project teams to ensure clients receive reliable and proactive IT support.
What we’re looking for:
- Experience in a 2nd Line IT Support role, ideally within an MSP environment
- Strong troubleshooting across Windows environments and Microsoft 365
- Knowledge of Active Directory, networking and endpoint management
- Experience supporting servers, backups and cloud platforms
- Excellent communication and customer service skills
The ideal candidate will bring a proactive mindset, strong technical curiosity and a customer-focused approach, and enjoy working in a collaborative and fast-growing technical environment.
Why join?
- Join a company that has grown from 4 to 40 employees in just three years
- Be one of the first hires in a brand new Cheltenham office
- Hybrid working with strong career development opportunities
- Opportunity to shape processes and grow with the business
Apply now to play a key role in building and supporting a growing technical team in Cheltenham.
2nd Line IT Engineer in Cheltenham employer: confidential
Contact Detail:
confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Engineer in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry meetups. Getting to know the team can give you insider info and make your application stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Be ready to troubleshoot common issues on the spot. We recommend practising with mock interviews to boost your confidence!
✨Tip Number 3
Show your passion for IT! During interviews, share your experiences and projects that highlight your proactive mindset and technical curiosity. Let them see how you can contribute to their growing team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd Line IT Engineer in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line IT Engineer role. Highlight your experience in troubleshooting, Microsoft 365, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining our growing team in Cheltenham. Share your passion for IT support and how you can contribute to shaping our new office.
Show Off Your Communication Skills: Since excellent communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase any customer service experiences that demonstrate your ability to connect with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team as we grow in Cheltenham!
How to prepare for a job interview at confidential
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows environments, Microsoft 365, and troubleshooting. Be ready to discuss specific scenarios where you've resolved complex issues, as this will show your hands-on experience.
✨Show Off Your Customer Service Skills
Since the role involves a lot of client interaction, prepare examples that highlight your excellent communication and customer service skills. Think about times when you went above and beyond to help a client or resolved a tricky situation.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common 2nd line support issues, such as troubleshooting network problems or assisting with system upgrades. This will demonstrate your problem-solving abilities.
✨Express Your Enthusiasm for Growth
This company is expanding rapidly, so show your excitement about being part of a growing team. Talk about your proactive mindset and how you can contribute to shaping processes in the new Cheltenham office. They want someone who’s eager to grow with them!