Service Advisor
Franchised Motor Dealership - Carlisle
42.5 Hours per Week
Mon-Fri 9am-6pm, 1 in 2 Saturdays 8am-1pm
Salary from 29,879 DOE + Bonus + Excellent Benefits
Our client, a successful and well-established main dealer, is looking to recruit an experienced Service Advisor to join their friendly and supportive aftersales team. This is an excellent opportunity for someone with a strong customer service background and at least 1 year of main dealer experience who is looking for long-term career progression within a respected automotive group.
You’ll be joining a business that genuinely values teamwork, communication and professional development. Each dealership operates like its own close-knit family, while also benefiting from the opportunities and stability of a larger dealer network.
The Role
As a Service Advisor, you will be the key link between customers and the workshop, ensuring every customer receives an outstanding experience from booking through to vehicle handover.
Key responsibilities include:
- Managing customer bookings and service enquiries
- Advising customers on maintenance and repair requirements
- Upselling additional work where appropriate
- Maintaining accurate records and handling confidential information
- Working to deadlines in a busy aftersales environment
- Delivering exceptional customer service at all times
We are looking for someone who can demonstrate:
- A minimum of 1 year's main dealer Service Advisor experience
- Excellent communication and interpersonal skills
- Experience within a customer service or sales environment
- Drive, commitment and enthusiasm
- The ability to work as part of a team while taking ownership of customer relationships
- A proven track record of delivering outstanding customer service
- Residence within a commutable distance of Carlisle
Salary & Bonus
- Starting salary from 29,879 depending on experience
- Performance-related bonus scheme
Benefits
- Industry-leading package
- 33 days annual leave
- including bank holidays
- Annual leave purchase and sale scheme
- Pension scheme and life assurance
- Vehicle purchase scheme
- Discounts on service, bodyshop and parts
- One paid volunteer day per year for a charity of your choice
- Cycle to Work scheme
- Access to the Perks at Work discount platform
Training & Development
- Comprehensive training and development programme
- Residential induction academy
- Genuine career progression opportunities within a major dealer group
- Long-term job security and support from an experienced management team
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Service Advisor in Carlisle employer: Confidential
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