Vibe Recruit are currently recruiting for a Customer Service Administrator to join our client based in Caerphilly. This is a fantastic opportunity for an organised, customer-focused individual who enjoys working in a busy office environment. Monday to Friday, 8am to 4:30pm. TEMP TO PERM.
Key Responsibilities
- Respond to customer enquiries by telephone and email in a professional and friendly manner.
- Process customer orders and requests accurately and efficiently.
- Provide updates to customers regarding orders, deliveries and queries.
- Handle incoming calls and direct enquiries to the appropriate department when required.
- Enter and maintain accurate customer and order information on internal systems.
- Liaise with internal teams, including sales, logistics and operations, to resolve customer queries.
- Investigate and resolve customer issues promptly and professionally.
- Maintain accurate records and complete general administrative duties.
The successful candidate will ideally have:
- Previous experience in customer service, administration or a similar office-based role.
- Excellent communication skills, both written and verbal.
- A friendly, professional and helpful approach when dealing with customers.
- Strong attention to detail and excellent organisational skills.
- Good IT skills, including confidence using Microsoft Office and computer-based systems.
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Customer Service Administrator in Caerphilly employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
