Job Role: Customer Service/Contact Centre Advisor
Contact Centre Experience Required
Location: Burnley
Job Type: Temporary 6 - 12 Month Contract (Reviewed)
Working Pattern: Monday Friday / Between the hours of 8.30 AM 5.30 PM / 37.5 Hours
Pay Rate: £12.71 per hour increasing to £14.27, amazing benefits including excellent paid annual leave 28 days rising to 36 after 12 weeks
Hybrid working 3 days in the office per week can be achieved once competence and confidence is gained and the Manager approves hybrid working to commence.
DBS required
Duties:
- Receiving inbound calls regarding technical enquiries
- Manage the timely resolution of customer concerns
- Providing advice and guidance
- Taking payments over the phone
- Updating customer details on the internal bespoke system
- Contacting customers regarding alerts on their account
- Assist in the monitoring of device status and problem solving to resolve device malfunctions
- Produce and despatch personalised customer communications being fully compliant to GDPR
- Security checks over the phone with customers
- Manage customer and colleague expectations through good quality communication
- Closing down alerts on the system
- Providing information for reports to team leaders / managers
- Other duties as outlined by line manager
Key Skills:
- Previous experience of working in a service delivery environment is essential
- Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office
- Attention to detail is essential
- Ability to work under pressure and act decisively
- Ability to communicate with members of the public and have the ability to defuse situations
- A flexible can-do attitude and professional
- Excellent communicator, written and verbal
- Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines
- Working to targets
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Customer Service Advisor in Burnley employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
