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- Tasks: Manage complex complaints and ensure swift resolutions with OEMs and dealers.
- Company: Motability Operations, a leader in customer service and support.
- Benefits: Full-time role with competitive salary and career development opportunities.
- Why this job: Be the key liaison and make a real difference in customer experiences.
- Qualifications: Strong communication skills and experience in conflict resolution.
- Other info: Join a supportive team in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Motability Operations are currently recruiting for a SMR Engagement Specialist to join our team in Bristol on a full-time, permanent basis. In this role, you will manage complex SMR complaints, escalations, and Vehicle Off Road cases, ensuring swift, transparent resolution with OEMs, dealers, and internal teams. Acting as the key liaison for OEMs and dealers, you will resolve conflicts.
SMR Engagement Specialist in Bristol employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SMR Engagement Specialist in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your skills, especially in managing complex complaints and liaising with OEMs and dealers. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! As an SMR Engagement Specialist, you'll need to convey information clearly and resolve conflicts effectively. Role-play common interview scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your enthusiasm for joining our team. Plus, it’s super easy to navigate!
We think you need these skills to ace SMR Engagement Specialist in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the SMR Engagement Specialist role. Highlight your experience with managing complaints and resolving conflicts, as these are key aspects of the job.
Showcase Your Communication Skills: Since you'll be liaising with OEMs and dealers, it's crucial to demonstrate your strong communication skills. Use examples in your application that showcase how you've effectively communicated in complex situations.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and ensure your key achievements stand out. We want to see your strengths without wading through unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at Confidential
✨Know Your Stuff
Before the interview, make sure you understand the role of an SMR Engagement Specialist inside out. Familiarise yourself with common SMR complaints and how they are typically resolved. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a key liaison for OEMs and dealers, strong communication is crucial. Prepare examples from your past experiences where you've successfully resolved conflicts or managed escalations. This will highlight your ability to handle complex situations effectively.
✨Research the Company
Dig into Motability Operations and understand their values, mission, and recent developments. Being able to discuss how your skills align with their goals will impress the interviewers and show that you’re a good fit for their team.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your enthusiasm but also helps you gauge if this is the right environment for you.
