Luxury Sales Advisor in Bristol

Who We Are:

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
Established in 1995, Quorn Stone is a leading retailer of luxury natural stone and porcelain flooring, with showrooms across the UK and Head Office based in Loughborough. We are passionate about delivering exceptional products and customer service, working with homeowners, designers, and trade professionals to create beautiful spaces. Due to continued growth, we are looking for a Sales Advisor to join our showroom team.
Salary: £26,000 - £28,000 plus a performance bonus of £6,200 (max OTE £34,200)
Working hours: Full-time, including weekends on a rota basis
Location: Quorn Stone Bristol, 92a Whiteladies Road, Clifton, Bristol, BS8 2QN
Benefits We Offer:
A friendly and welcoming team environment
Competitive salary package
Paid training and development opportunities
Employee Assistance Programme
Competitive holiday allowance
Enhanced parental leave
Company pension scheme
Healthcare cash plan (Simply Health)
Employee, friends, and family discount on Quorn Stone products
Wellbeing initiatives, including Mental Health First Aiders
Company events
Free on-site parking
Sick pay
2 volunteering days per year
The Role:
As a Sales Advisor, you will play a key role in delivering an exceptional showroom experience for our customers. Working within a fast-paced and collaborative environment, you will guide customers through their purchasing journey, providing expert advice, outstanding customer service, and support from initial enquiry through to aftersales.
This is an exciting opportunity for someone who is passionate about interiors, enjoys building relationships with customers, and thrives in a busy sales environment.
What You Will Be Doing:
Delivering a first-class customer experience both in person, over the phone, and via email
Guiding customers through the sales process from enquiry to purchase
Providing advice on product suitability, sizing, pricing, and design
Creating quotations, processing payments, and arranging deliveries
Providing outstanding aftersales support and resolving customer queries
Welcoming customers into the showroom and ensuring a professional and friendly experience
Building strong relationships with new and existing customers
Updating the CRM system with relevant customer information and daily activity
Arranging samples to be dispatched to customers
Making outbound calls to our customer database
Supporting the showroom team with day-to-day operations
Maintaining a clean, tidy, and welcoming showroom environment
Confirming showroom appointments with customers prior to arrival
Providing refreshments to customers during appointments
To Be an Excellent Sales Advisor, You Will Need:
Excellent communication skills across phone, email, and face-to-face interactions
Strong customer service and sales skills
Excellent organisational skills with the ability to prioritise tasks effectively
A proactive, hands-on approach within a fast-paced environment
Confidence building rapport with customers
Strong attention to detail and grammatical accuracy
Experience working within a sales environment
Experience using a CRM system
Proficiency in Microsoft Office
Desirable:
Experience within the luxury goods market
A passion for interiors and design
Previous showroom experience
If youre passionate about sales, customer service, and interiors, and are looking to grow your career within a successful and growing business, wed love to hear from you.
At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives. xrnqpay If youre excited about the role but dont meet every requirement, we still encourage you to apply.