At a Glance
- Tasks: Lead governance and assurance for customer insight, ensuring transparency and quality in decision-making.
- Company: Join South West Water, a leader in the UK water sector focused on sustainability.
- Benefits: Enjoy competitive salary, annual bonus, flexible working, and healthcare benefits.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact by embedding customer voice in business decisions and regulatory compliance.
- Qualifications: Experience in governance, assurance, or compliance with strong analytical skills.
The predicted salary is between 58500 - 71500 £ per year.
Powered by Water, Driven by Purpose
Please make sure you read the following details carefully before making any applications.
South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes.
We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future.
Our goals?
As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.
Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.
Ready to make a splash?
Join our team today.
Governance & Assurance Manager
Location: Exeter or Bristol
At South West Water, our customers are at the heart of everything we do.
We are looking for a Governance & Assurance Manager to lead the governance and assurance of customer insight, research and performance activity, ensuring we can demonstrate robust, credible and auditable evidence of how customer voice is embedded in decision-making.
This role goes beyond compliance, acting as a critical enabler of trust, quality and confidence in our Voice of the Customer capability.
You will ensure that customer insight is generated, managed and used in a consistent, transparent and methodologically sound way, supporting both business decision-making and regulatory requirements.
- What You'll Be Doing
- Lead and develop the governance and assurance framework for Voice of the Customer, research and performance activities.
- Ensure all customer insight and research activity meets robust methodological, ethical and quality standards.
- Establish and maintain clear audit trails demonstrating how customer voice informs business decisions.
- Lead assurance of Consumer Involvement activity, ensuring compliance with regulatory expectations.
- Provide independent challenge and review of research design, insight outputs and reporting.
- Develop and embed governance standards, processes and best practice guidance.
- Support regulatory submissions, assurance reviews and audit responses.
- Work closely with stakeholders to ensure data governance, privacy and compliance requirements are consistently applied.
- Identify risks relating to customer insight, data and reporting, driving improvements where required.
- Promote a culture of transparency, accountability and evidence-based decision-making across the organisation.
About You
You will bring a strong background in governance, assurance, insight, research or compliance, with the ability to balance robust controls with effective business outcomes.
You'll have
- Proven experience in governance, assurance, insight, research or compliance roles.
- Experience developing and implementing governance or assurance frameworks.
- Strong understanding of research methodologies and data quality standards.
- Experience supporting regulatory processes, audits or assurance activities.
- Experience identifying and managing risks relating to data, insight or reporting.
- Proven ability to influence stakeholders and embed standards, controls and best practice.
- Experience working within a regulated environment, ideally utilities.
- Strong understanding of data governance, privacy and compliance requirements.
- Knowledge of Consumer Involvement or similar regulatory frameworks.
- Excellent analytical skills, attention to detail and commitment to quality.
- Degree-level qualification or equivalent relevant experience.
Why Join Us?
This is an exciting opportunity to play a key role in ensuring customer insight is trusted, transparent and impactful.
You'll work with senior stakeholders across the business, helping to strengthen governance and assurance while ensuring customer evidence remains central to decision-making and regulatory compliance.
Ready to make a difference?
Join us as our Governance & Assurance Manager a nd help create a workplace where people thrive.
We believe in rewarding our people for their hard work and dedication.
As our Governance & Assurance Manager, you'll enjoy
- Competitive Salary - Based on experience and skills
- Annual Bonus Scheme - Recognising company performance
- Pension Scheme - Helping you plan for your future
- Flexible Working Options - We value work-life balance and offer flexible hours and hybrid working where possible
- Healthcare Benefits - Access to employee assistance programs
- Employee Discounts - On various products and services
- Annual Leave - Take time to recharge with our holiday entitlement
- Closing
Date: 25th September 2026
We may close this vacancy early if we receive a high volume of applications.
We encourage you to apply as soon as possible.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way.
Together, we will build a culture of belonging, where inclusion is instinctive.
Diversity is our strength and a reflection of our communities.
We care, we value everyone, we celebrate uniqueness.
Our core values, which are essential to our success, are:
Be Rock Solid - Build trust and be trusted.
Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday.
Be yourself and make your mark in your individual way.
Be the Future - Embrace change.
Drive Progress. xrnqpay Own the challenge.
Governance & Assurance Manager in Bristol employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Governance & Assurance Manager in Bristol
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Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Governance & Assurance Manager at Confidential!
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We think you need these skills to ace Governance & Assurance Manager in Bristol
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Confidential. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
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How to prepare for a job interview at Confidential
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
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We’re not just looking for brains; we want to see if you vibe with our company culture at Confidential. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
