Optical Call Centre Advisor - BrightonAbout Lunaria Recruitment
Lunaria Recruitment is a specialist recruitment agency dedicated to the optical sector. We work with independent and high-profile optical businesses across the UK, connecting talented optical professionals with great career opportunities.
We are currently recruiting for an Optical Call Centre Advisor to join a friendly and professional team in Brighton.
The Role
We are looking for a confident, friendly and customer-focused person to join an optical call centre team. You will be the first point of contact for patients and customers, providing excellent service and helping to ensure every enquiry is handled professionally.
Your responsibilities will include:
- Answering incoming calls from patients and customers
- Booking and arranging appointments
- Responding to customer queries and providing accurate information
- Making outbound calls where required
- Managing appointment changes and cancellations
- Updating customer and patient records accurately
- Liaising with optical practices and internal teams
- Providing a professional and friendly customer experience
- Handling a busy call environment while maintaining excellent service levels
About You
We are looking for someone who is:
- Confident and professional on the telephone
- Friendly, approachable and customer-focused
- Well organised with excellent attention to detail
- Comfortable working in a busy environment
- A strong communicator
- Computer literate and confident using different systems
- Reliable, positive and able to work well as part of a team
Previous optical experience is desirable but not essential. Experience within a call centre, customer service, healthcare or appointment-booking environment would be highly beneficial.
The Opportunity
This is a great opportunity to join a growing optical team in Brighton, with the chance to develop your customer service and optical knowledge within a professional environment.
Location: Brighton
Position: Optical Call Centre Advisor
Hours: Full Time
Salary: Competitive, depending on experience
Start Date: ASAP
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Optical call centre assistant in Brighton employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
