Role: Fleet Customer Services Advisors
Location: Brighton
Hours: Full-time or Part-time available
Positions: 2, one full-time and one part-time
Pay: 27,000 per annum, pro rata for part-time
An excellent opportunity has arisen for two Fleet Customer Services Advisors to join one of our longstanding clients, an established and growing automotive services business.
We have one full-time and one part-time position available, offering an excellent opportunity for experienced customer service professionals who enjoy problem-solving, managing customer relationships and delivering a high standard of service.
Benefits
- Competitive salary of 27,000 per annum
- Full-time and part-time opportunities available
- Friendly and supportive team environment
- Varied customer service and administrative responsibilities
- Opportunity to develop within an established business
The Requirements
- Previous customer service experience is essential
- Strong complaints handling and resolution experience
- Excellent written and verbal communication skills
- Confident handling challenging customer conversations
- Strong organisational skills and attention to detail
- Ability to prioritise workloads in a busy environment
- Previous automotive, fleet or maintenance experience would be advantageous
- Experience using CRM or customer management systems desirable
- Professional, reliable and proactive approach
The Role
- Manage customer enquiries via telephone and email
- Handle customer complaints professionally and efficiently
- Respond to maintenance policy and service-related queries
- Manage customer renewals, contract extensions and cancellations
- Maintain accurate customer records and update internal systems
- Prioritise urgent enquiries and escalate complex issues
- Liaise with internal departments, suppliers and external partners
- Provide general administrative support to the wider team
- Identify opportunities to improve customer satisfaction and processes
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Fleet Customer Service Advisors in Brighton employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
