Location: Brentwood
Salary: 15 per hour
Job Type: Temporary to Permanent
Hours: 40 hours per week
Working Pattern: Office-based
Our client, an established electrical services company based in Brentwood, is looking for a friendly, organised and customer-focused Customer Service Advisor to join their team. This is a temp-to-perm opportunity, offering the chance to secure a permanent position following a successful temporary period.
Role and responsibilities
- Answering incoming calls and responding to customer enquiries
- Booking and arranging customer appointments
- Liaising with engineers and internal teams
- Updating customers on job progress and appointment times
- Handling customer queries and resolving issues professionally
- Taking accurate messages and ensuring information is passed to the relevant team
- Updating internal systems and maintaining accurate customer records
- Providing general administrative support where required
Requirements
- Previous customer service or administration experience
- Excellent communication and interpersonal skills
- A professional and friendly telephone manner
- Good organisational skills and attention to detail
- The ability to remain calm and professional in a busy environment
- Good IT skills and confidence using computer systems
- A proactive and positive approach to work
Package
- 15 an hour
- 40 hours a week
- Permanent position available
- Long term opportunity with established business
- Immediate start available
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Customer Service Advisor in Brentwood employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
