hackajob is partnering directly with Vitality to hire for this role.
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
Team - UK Member Claims & Plan Servicing Product
Working Pattern - Hybrid - 2 days per week in the Vitality Bournemouth, London or Stockport Office. Full time, 37.5 hours per week.
We are happy to discuss flexible working!
Top 3 skills needed for this role:
Proven Product Strategy Leadership
Demonstrated Agile Delivery Expertise
Strong Customer Experience Advocacy
What this role is all about:
We're looking for a Product Manager who will be responsible for defining, shaping and delivering servicing experiences that support customers throughout their journey. This role's responsibilities include managing product priorities, developing roadmaps and collaborating with product, technology, design and business stakeholders to deliver customer-focused solutions. The role plays an important part in translating strategic objectives into measurable outcomes that improve customer experiences, increase operational efficiency and support business performance.
Key Actions
Develop and communicate the medium to long-term product strategy for telephony and contact centre experiences, aligning customer value with business objectives
Lead ideation and product shaping activities across agile delivery cycles, ensuring initiatives are ready for development and delivery
Own the servicing experience product roadmap, delivering incremental enhancements that support strategic outcomes
Manage and prioritise the product backlog, balancing stakeholder needs, customer outcomes and business value
Analyse customer journeys, operational processes and performance data to identify opportunities for optimisation and improvement
Act as the voice of the customer throughout the product lifecycle, ensuring solutions deliver exceptional user experiences
Create and maintain epics, feature maps and supporting product artefacts that enable effective delivery planning
Lead journey planning activities, managing dependencies, risks and delivery considerations across complex initiatives
Partner with design, engineering and business teams to translate customer needs into clearly defined user stories and requirements
Monitor industry developments, competitor activity and emerging trends to inform future product opportunities
What do you need to thrive?
Degree level qualification or equivalent professional experience within a relevant discipline
Excellent stakeholder management and influencing skills across technical and non-technical audiences
Strong workshop facilitation and requirements gathering capability within complex business environments
Exceptional written and verbal communication skills with the ability to present information clearly and confidently
Experience working within Agile delivery frameworks and managing competing priorities effectively
Commercial awareness with the ability to evaluate business value, benefits, costs and trade-offs
Strong analytical and critical thinking skills with a data-driven approach to decision making
Collaborative mindset with proven experience working across product, design, engineering and business teams
Commitment to continuous learning and keeping pace with digital trends, technologies and market developments
Experience using product management and delivery tools, alongside a solid understanding of digital analytics and customer experience measurement
So, what's in it for you?
Bonus Schemes - A bonus that regularly rewards you for your performance
A pension of up to 12%- We will match your contributions up to 6% of your salary
Our award-winning Vitality health insurance - With its own set of rewards and benefits
Life Assurance - Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! xrnqpay
If you are successful in your application and join us at Vitality, this is our promise to you, w e will:
Help you to be the healthiest you've ever been
Create an environment that embraces you as you are and enables you to be your best self
Give you flexibility on how, where and when you work
Help you advance your career by playing you to your strengths
Give you a voice to help our business grow and make Vitality a great place to be
Give you the space to try, fail and learn
Provide a healthy balance of challenge and support
Recognise and reward you with a competitive salary and amazing benefits
Be there for you when you need us
Provide opportunities for you to be a force for good in society
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
Product Manager - Claims and Operations in Bournemouth employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
