Helpdesk Administrator Borehamwood, WD6 Immediate Start, Temporary, £14ph Well-established laboratory services organisation requires a proactive Helpdesk Administrator to join their team. This is a great opportunity if you enjoy being the central point of contact for internal and external stakeholders, keeping things organised and making sure operations run smoothly behind the scenes. You ll be part of the Services team, supporting multiple departments and ensuring queries, requests and service jobs are tracked and completed efficiently.
Day to day will include:
- Acting as first point of contact for queries via phone and email
- Managing and prioritising a busy shared inbox
- Logging and coordinating jobs through an internal ticketing system
- Raising purchase orders for departments
- Escalating urgent or complex issues where needed
- Uploading documentation to internal quality systems
- Assigning jobs to engineers or relevant team members
- Supporting with supply orders and general admin tasks
- Assisting wider laboratory teams when required
They re looking for someone who:
- Proven Helpdesk/Client support experience
- Has strong administration experience
- Experience in handling high volume of calls and emails in a professional manner
- Can prioritise and stay organised in a busy environment
- Is comfortable using internal systems and databases
- Has a proactive, solutions-focused approach
- Understands the importance of confidentiality
It s a structured, professional environment where you ll play an important role in keeping essential services running efficiently.
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Helpdesk Administrator in Borehamwood employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
