SERVICE ADVISOR
Location: Bolton
Salary: Up to £28,000 Basic Salary OTE £36,000 Uncapped
Job Type: Full-Time, Permanent
Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your work-life balance is respected?
This is an excellent opportunity for an experienced Service Advisor to join a busy and successful dealership environment where customer satisfaction is at the heart of everything they do. With uncapped bonus potential, a supportive team culture, and a reduced Saturday rota following training, this role offers both financial reward and long-term career stability. If you enjoy building customer relationships, managing a fast-paced workload, and being rewarded for delivering exceptional service, this could be the perfect next step in your automotive aftersales career.
WHAT'S IN IT FOR YOU?
- Up to £28,000 Basic Salary
- Uncapped OTE of £36,000
- Monday to Friday Working Hours
- 1 in 2 Saturday Mornings, Reducing to 1 in 3 Following Training
- Full-Time, Permanent Position
- Established and Supportive Team Environment
- Ongoing Training & Development
- Career Progression Opportunities
- Long-Term Job Stability
THE ROLE
As a Service Advisor, you will be the key point of contact between customers and the workshop, ensuring every customer receives a professional and seamless service experience from booking through to vehicle collection.
Key responsibilities include:
- Managing service and repair bookings efficiently
- Coordinating workshop loading to maximise productivity
- Keeping customers updated throughout the repair process
- Identifying and upselling additional work where appropriate
- Promoting service plans, maintenance packages and special offers
- Liaising closely with technicians and the workshop team
- Ensuring all customer requirements are handled to a high standard
- Delivering exceptional customer service at every stage of the journey
ABOUT YOU
We're keen to hear from candidates who can demonstrate:
- Previous experience as a Service Advisor within the automotive industry
- Strong customer service and communication skills
- Proven experience upselling products, services or additional work
- Experience using Kerridge, 1 Link, Pinnacle or a similar Dealer Management System (DMS)
- The ability to work effectively in a busy, fast-paced environment
- Excellent organisational and administrative skills
- A positive, professional and customer-focused attitude
- Full UK Manual Driving Licence (subject to licence checks)
Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Service Receptionist or Automotive Service Advisor.
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Service Advisor in Bolton employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
