At a Glance
- Tasks: Manage logistics and deliver world-class customer service in a dynamic environment.
- Company: Join a growing team in Bolton with a strong reputation for excellence.
- Benefits: Competitive salary of £31.5k, flexible shifts, and career growth opportunities.
- Other info: Work 4 days on, 4 days off, with a supportive and proactive team culture.
- Why this job: Make a real impact by keeping customers on the move and ensuring smooth operations.
- Qualifications: Experience in customer service, preferably in automotive or call centre environments.
The predicted salary is between 32400 - 39600 £ per year.
Customer Service Advisor / Fleet Advisor Bolton, Working 4 days on, 4 days off, 12 midday - 12 midnight, £31.5k
We are looking for an experienced Customer Service Advisor / Fleet / Service Advisor to join a growing team in Bolton.
Acting as the vital link between customers, suppliers, and internal teams, you will play a key role in keeping our customers on the move and maintaining our reputation for excellence.
The Role As a Customer Service Advisor / Fleet Service Advisor, you aren't just answering phones you are managing logistics, making decisions, and ensuring that the customers are kept in the loop and enquiries are handled from start to finish.
What You ll Be Doing
- Handling inbound calls and delivering world-class service to meet customer requirements.
- Coordinating the movement of broken-down vehicles and organising replacement "spares" to minimise downtime.
- Building strong relationships with suppliers to ensure repairs are completed on time and within cost parameters.
- Making fast, accurate calls on vehicle placement and warranty issues.
- Maintaining meticulous notes on our systems (IFS/Kerridge/R2 C)/1link to ensure customers are kept informed at every stage of their repair journey.
What We re Looking For
- Experience: You have a background in customer service, ideally within a service centre or the automotive industry, call centre or contact centre or scheduling engineers or contractors
- You are comfortable with technology; experience with Kerridge or R2 C is a major plus. Knowledge of vehicle parts is also an advantage.
- You can communicate clearly and professionally, whether over the phone or in writing.
- You are highly self-motivated, detail-oriented, and confident enough to make independent decisions under pressure
You will be working on 4 x 12 hour shifts over an 8 day period, which will include weekends, So 4 days on followed by the next 4 days off.
Why Join Us?
This is a fantastic opportunity to build a career in a dynamic business unit where your work has a direct impact on our success.
- We value work ethic, flexibility, and a proactive "can-do" attitude
- #J-18808-Ljbffr
Customer Service Advisor in Bolton employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Confidential. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Confidential before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Confidential:Your cover letter is your chance to shine! Tell us why you want to work at Confidential specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Confidential!
How to prepare for a job interview at Confidential
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
