CUSTOMER SERVICE ADVISOR
ERDINGTON, BIRMINGHAM £32,000 BASIC £38,000 OTE UP TO £45,000 TOTAL EARNING POTENTIAL 1 IN 4 SATURDAY MORNINGS
A strong opportunity for an experienced automotive Service Advisor looking for a customer-focused role with solid earning potential and a structured working pattern.
THE OPPORTUNITY
- £32,000 basic salary
- £38,000 OTE
- Potential to earn up to £45,000 including service-plan earnings
- 1 in 4 Saturday mornings
- Weekday hours to be confirmed
- Customer-facing automotive aftersales environment
THE ROLE
- Manage customer bookings and service appointments
- Keep customers updated throughout the service and repair process
- Liaise closely with technicians and the workshop team
- Explain recommended work, repairs and costs clearly to customers
- Maintain accurate customer and vehicle records
- Identify and discuss appropriate additional aftersales opportunities
WHAT WE'RE LOOKING FOR
You'll need
- Previous experience as an Automotive Service Advisor or in a similar aftersales role
- Excellent customer service and communication skills
- Strong organisation and attention to detail
- Confidence discussing vehicle repairs, servicing and associated costs
- The ability to work effectively with workshop and technical teams
It would be great if you also have
- Main-dealer automotive experience
- Experience using a dealership DMS
- Previous experience with service plans
- A good understanding of workshop and aftersales operations
THE PEMBROOK DIFFERENCE
We keep things straightforward. You'll get a clear understanding of the opportunity, the package and what's involved, with support from the Pembrook team throughout the process.
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Service Advisor in Birmingham employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
