About i 24 Group
Our client i 24 Group operates a range of service businesses across the UK and overseas. Their Birmingham branch provides mail handling, e-commerce returns processing, order fulfilment, and postal and packaging services.
i 24 Group are looking for an organised, dependable and proactive Office Assistant to support the smooth day-to-day running of the branch.
About the Role
This is a primarily desk-based role combining administration, customer service and operational coordination. You ll respond to enquiries, complete client billing, maintain accurate records and help organise daily tasks. Working closely with the branch team and UK Operations Manager, you ll help ensure customers receive a reliable, professional service.
The role would suit someone who enjoys variety, is confident using online systems and takes pride in keeping things organised.
Key Responsibilities
- Complete daily administration and maintain accurate client records.
- Respond to customer and business enquiries by telephone, email and in person.
- Process client billing accurately.
- Support administrative tasks relating to mail handling, product returns and order fulfilment.
- Communicate with colleagues to ensure tasks are completed promptly and correctly.
- Follow company procedures and support compliance requirements.
- Resolve routine queries and escrow issues when needed.
- Work closely with the UK Operations Manager to support the branch.
- Act as a branch key holder.
What i 24 Group is Looking For
- Experience in administration, customer service or a similar role.
- Strong organisational and time management skills.
- Excellent attention to detail.
- Clear, professional written and verbal communication.
- Confidence using computers and learning online systems.A reliable, proactive approach and a positive attitude.
- The ability to work independently and alongside colleagues.
Experience in mail handling, fulfilment or e-commerce would be helpful, but full training will be provided.
What is being Offered
- £14 per hour.
- 5 hours per day, Monday to Friday no weekends.
- A permanent, part-time position.
- On-site parking.
- Training and ongoing support.
- A friendly working environment.
- A varied administrative role within a growing international business.
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Office Assistant in Birmingham employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
