Confidential in Birmingham is launching a new contact centre at Brindley Place and seeks an experienced Contact Centre Team Leader to build and guide the team from the ground up. You will lead Customer Service Officers across phone, email and digital channels, coach and motivate the team, and use KPIs to drive continuous improvement while delivering a consistent customer experience.
This hybrid role requires office presence twice a week, a 37-hour week, and a supportive benefits package
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Hybrid Contact Centre Team Lead - Build Birmingham Team employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
