Are you a proactive, customer-focused professional looking for your next challenge? Do you have experience working in the automotive trade?
We are seeking a reliable Service Administrator to join a well-established, family-owned truck and van dealership and serve as the main point of contact for our customers.
Salary: £29,410.94 per annum
Benefits: 30 days holiday, Holiday purchase scheme, Free annual MOT
Hours: 44.5 hours per week (Monday to Friday on a rotating shift pattern between 7.00am and 6.00pm, plus 1 in 3 Saturdays 8.00am to 12.00pm)
Location: Bicester, Oxfordshire
You will ensure a seamless experience for every customer, supporting both service operations and front-of-house activities:
Customer Care: Welcome branch visitors, maintain a high-standard reception area, handle face-to-face and phone enquiries, and provide clear progress updates.
Service & Administration: Prepare job cards, process retail and cash invoicing, scan paperwork, and keep vehicle history and service records up to date.
Operational Support: Clarify repair terms (Retail/Warranty/Contract), assist with Work in Progress (WIP) control, notify customers of outstanding campaigns, and support the broader service team with scheduling and follow-up calls.
What We Are Looking For:
- A positive, "can-do" attitude with strong problem-solving skills and a team-player mindset.
- Professional communication skills over the phone and in person.
- Proficiency in Microsoft Office (Word, Excel, Email) and the confidence to learn industry systems like Kerridge.
- Strong organisational skills and sharp attention to detail.
We are committed to helping you grow. This position offers a direct training pathway for candidates aiming to progress into an Accredited Service Advisor role through manufacturer-backed training programs.
Service Administrator (Automotive) in Bicester employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
