Talent-UK are recruiting for a full time, permanent Customer Service Advisor for a client a busy online bed manufacturer in Batley
£26 - £27k basic with opportunity of an additional annual bonus
Monday - Friday - 9am - 5pm
Are you looking for a rewarding role? Do you have experience working in an office? Do you have experience with inbound calls? Do you have an eye for detail? Do you come from a furniture background?If so, this is a great opportunity for you!
As a Customer Service Advisor, we want you to bring your skills, knowledge and previous experience to the team. You'll need to demonstrate your experience whilst dealing with our customers
They are a small friendly busy team with a positive can-do attitude.
This is a non customer facing role working in the expanding head office based in Batley, West Yorkshire.
Duties
- Being the first point of contact to all new or existing customers, either over the phone or via email. (There is no face to face)
- Dealing with a wide range of enquiries from pre sales, chasing orders, dealing with complaints, escalations to after sales.
- Liaising with internal departments in order to resolve all customer queries fast and efficiently.
- Liaise with third party suppliers/courier to resolve all customer queries fast and efficiently.
- Chasing delieveries
- Arranging transport
- Element of administration to the role, updating systems, maintaining customer details and accounts.
- Complaint handling
Skills required
- Previous experience working in the Bed and/or Furniture industry - ESSENTIAL
- Sales experience is an advantage
- Inbound calls and emails in a similar role would be ideally suited to the position
- Online Web Chat - Advantage but not essential as training will be provided
- Excellent communication skills, both written and verbal
- Computer literate
- Good numerical skills and attention to detail,
- CRM experience an advantage
- Zendesk Experience an advantage
- You will have the ability to listen and to think on your feet,
- You will enjoy working in a small, friendly team and be approachable in nature
- A can-do attitude
Benefits
- Excellent career progression
- Great staff discounts
- High spec systems
- Loyalty schemes
- Annual pay reviews
- Located near to Batley train station, so great transport to us
- Free onsite parking
- Opportunity to earn £5,000 to £8,000 in bonuses a year
This vacancy is advertised on behalf of Talent-UK Ltd who are operating as an employment agency/business, we are an equal opportunities employer.
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Customer Service Advisor in Batley employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
