Customer Service Advisor
Red Recruitment is recruiting a Customer Service Advisor to join our client in Banbury on a temporary-to-permanent basis.
You'll be supporting patients throughout their healthcare journey, handling enquiries, arranging appointments and providing clear information and reassurance over the telephone.
This is a fantastic opportunity for a compassionate and confident communicator who enjoys helping people and delivering excellent customer service. No clinical experience is required, and an immediate start is available.
Package for a Customer Service Advisor:
- - Salary: 12.71 per hour
- - Hours: Monday to Friday, 9am-5.30pm
- - Contract: Temporary to permanent
- - Location: Banbury, office-based
- - Immediate start available
- - No clinical experience required
Key Responsibilities of a Customer Service Advisor:
- - Handling inbound and outbound calls with patients in a friendly, professional and compassionate manner
- - Supporting patients with appointment bookings, changes, referrals and general enquiries
- - Providing clear information about appointments, treatment and aftercare
- - Helping patients understand the next steps in their care and providing reassurance where needed
- - Responding to queries about clinics and patient services
- - Liaising with clinical and administrative teams when further support is required
- - Keeping patient information and records accurate and up to date
- - Following processes carefully and maintaining patient confidentiality
- - Ensuring every patient receives a positive, supportive and professional experience
Key Skills and Experience of a Customer Service Advisor:
- - Previous experience in customer service, contact centres, administration or a patient-facing role
- - Excellent telephone and communication skills, with a caring and empathetic approach
- - Patience and confidence speaking with people from a wide range of backgrounds, including vulnerable or nervous patients
- - Strong attention to detail and good administration skills
- - Confidence using computer systems and updating records accurately
- - The ability to remain calm and professional during sensitive or emotional conversations
- - A positive attitude, willingness to learn and the ability to work effectively within a busy team
- - Experience in healthcare, optical services, medical administration or patient services is beneficial but not essential
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Customer Service Advisor in Banbury employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
